Insurance Servicing Representative

TEKsystems is currently searching for career-driven candidates interested in an Insurance Servicing Customer Service Representative opportunity with a successful insurance institution in the Daytona Beach, FL area!

Experience

• 1-3 years of customer service in a call center environment
• Ability to communicate effectively over the phone
• Ability to navigate multiple screens and tasks effectively
• Collections experience preferred but not required

Responsibilities

• Will be handling about 35-40 inbound calls per day, sometimes more and sometimes less, depending on how long each call lasts.
• This person will be responsible for handling inbound calls pertaining to insurance servicing questions.
• Will receive questions from borrowers, insurance agents and financial institutions.
• The candidates will be cross trained to handle all calls eventually.
• The insurance questions will pertain to home owners insurance and will be from borrowers, insurance agents and financial institutions.
• The CSR must be able to multi-task between various systems to research and document the phone calls.
• The CSR has to respond quickly and accurately ensuring that both our internal and external standards are being met on a consistent basis.
• Problem solving and problem resolutions skills are required as well as the ability to handle all calls in a professional manner.
• Outbound calls are also often necessary. 
• Perform other duties as assigned

Benefits

• Growth - the company has went from 300 employees to over 1300 employees and will continue to grow. Brand new location in Daytona Beach, FL. With this comes growth. No matter how long our employees have worked there, they will have an opportunity to apply for advancement opportunities from the day they get out of training. Opportunities for advancement include: team mentor, team leader, supervisor, manager, workforce management, quality, etc. With growth there is a pay increase at every step of the way.
• Affiliated with a Fortune 500 Insurance company with a large presence in the area. Opportunity to transfer into higher positions quickly.
• Quality/Performance - quarterly up to $1,000
• Attendance Bonuses - $250 monthly
• 401k match up to 5%
• Company Stock at a discount for being a proctor employee. B&B is a publicly traded company.
• Good medical, dental, vision and PTO (starts accruing at 90 days)

Hours: 

Training: 9:30am - 6pm shift, Monday-Friday (First three weeks, Training will be IN OFFICE.) After Training: 10:30am to 7pm Monday-Friday (2 days in office, 3 days a week working at home – Flexible on what days are in office Vs working from home)

If interested, please apply with updated resume and complete the application questions. Completing questions and answering them honestly allows our recruiting team to move quickly and better partner you in opportunities that align with your goals, skills, and interests

*As of January 1st 2024, Aston Carter has integrated with TEKsystems*

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.