Assistant General Manager

Who We Are:

Museum of Ice Cream is an inclusive & immersive brand, designed to captivate your sweetest fantasy and sugar-filled daydreams online and IRL. At Museum of Ice Cream, we invite you to believe in the magic of creativity, to remind you that inclusive spaces do exist, and to show you that childlike wonder is worth savoring. In our world, ice cream is the agent of change and the vehicle to ignite the creative spirit that lives in all of us. Fueled by the power of imagination, MOIC is a universe of possibilities with tons of room for you to explore.

Who You Are:

Museum of Ice Cream is looking for our next Assistant General Manager to join our fun-filled team. You are thoughtful and ambitious, confident in leading a team full of joy ambassadors, performers, actors, and foodies. To be considered for this role, you are a people operator, a hospitality and experience lover and truly understand the power of imagination and connection! You need a strong background in experience, training operations and HR. You take great pride in delivering a memorable guest experience and maintaining a seamless operation.

Your Day-to-Day:

PEOPLE

• Lead a team of managers to grow people, building, food, and retail operations
• Create and participate in new hire onboarding activities for team members, ensuring a high standard for delivery
• Train, recruit, and oversee managers plus over 50 staff including ongoing professional development
• Conduct and structure quarterly training sessions for staff
• Establish and maintain a proactive human resource function to ensure employee motivation, timeclock entry, training, scheduling, wage and benefits administration, and compliance with established labor regulations
• Assist with the location schedule and apply the practices of labor optimization when scheduling to support great guest experience

HOSPITALITY

• Develop Museum’s business strategies and build sales and hospitality techniques to contribute to the Museum’s business performance.
• Responsible for “running the floor” during service. This includes guiding and coaching the team, solving guest complaints, and ensuring that we are providing excellent service
• Ensure scripts and operations manuals are consistent and up to date
• Work with General and Guest experience managers to execute written reviews and rankings for staff
• Work with guest experience managers to monitor the performance of museum in terms of guest satisfaction and determine proper courses of action
• Ensure good health and safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures
• Develop and maintain standard operational procedures specific to the location managed

TRAINING SUPPORTING PROFIT

• Work with HQ Operations team to implement monthly, quarterly and yearly business plans and reporting
• Create and implement operating systems and processes needed to run operations efficiently
• Monitor operating efficiency on a weekly basis by assessing costs and analyzing any unwarranted movement

Requirements

The Necessities and Nice-to-Haves:

• Food Handler / ServeSafe certification and alcohol training certified
• Great interpersonal and communication skills
• Strong problem-solving abilities
• Good observation skills
• An ability to deliver constructive criticism
• An ability to identify weaknesses and provide coaching where necessary.
• Leadership and time management skills
• Demonstrate personal and customer service skills

The Good Stuff:

• Annual pinkball (yes, it is “pink-tie” themed and you can bring a date!)
• Unlimited ice cream
• Competitive Pay
• 16 free museum tickets per year for friends and family, with free entry for self
• 50% off retail products
• Vision, dental, and healthcare benefits
• Stock options
• PTO

Job Type: Full-time

Pay: $85,000.00 - $95,000.00 per year

Museum of Ice Cream is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected class.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Holidays
• Weekend availability

Education:

• High school or equivalent (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Willingness to travel:

• 25% (Required)

Work Location: One location