LIVE-Concierge Representative

The Mission of TrailWest Bank is to build loyal, long-term relationships based on trust, prosperity, and community.

Our Operations Team is currently in search of a Full-Time LIVE! Concierge Representative in Bonner, Montana. A successful candidate will:

• Be motivated and reliable
• Have strong ethics and integrity
• Be enthusiastic, have a positive attitude and be approachable
• Have a passion for excellent customer service
• Be comfortable working individually

Responsibilities

Our successful team members perform the following responsibilities every day:

• Enthusiastically support the Bank's values and mission
• Facilitate and process account transactions accurately and efficiently to minimize errors and reduce fraud
• Fill LIVE! machine cassettes with cash and verify machines are running properly
• Proactively help to resolve customer concerns in a timely, professional, and positive manner, escalating issues to next level of authority, as needed
• Complete all essential training and display enthusiasm for continuous learning, accepting constructive feedback from more experienced team members
• Willing to work flexible hours, such as evenings, weekends, and holidays.
• Travel between Ravalli County area branches when needed
• Display a high degree of integrity, trustworthiness, and professionalism at all times
• Maintain consistently punctuality and attendance
• Follow Bank policy, procedures, and guidelines to protect customers and bank assets

Knowledge, Skills and Abilities:

• Detail oriented
• Clear, concise, and effective communication skills- both written and verbal
• Basic Computer skills
• Willing to learn

Education and Experience:

• High school diploma or equivalent required; Bachelor degree preferred
• 1+ year experience interacting with people and displaying excellent customer service skills, demonstrated through work, military and/or education, required
• Knowledge of and experience with bank products, online banking, mobile banking applications, debit cards, etc. preferred but not mandatory.

If you are interested in an exciting career opportunity with advancement potential, apply today! We look forward to hearing from you!

TrailWest Bank is an equal opportunity employer and give consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.