Front Desk Agent

Mohican will be REOPENING MAY 16TH!  We have been undergoing extensive renovations and are looking to hire for our Summer season.  Training will be given before opening.

Job Summary:
The Front Desk Agent at Mohican Lodge in Perrysville, Ohio is a crucial member of our hospitality team. This individual will be responsible for providing excellent customer service to all hotel guests and ensuring a smooth check-in and check-out process. As a Front Desk Agent, you will be the first point of contact for guests and play a key role in creating a positive and memorable experience for them at our lodge.

Compensation & Benefits:
This is a full-time or part time, individual contributor position with a starting salary of $12.50 per hour. The chosen candidate will be paid biweekly and will also be eligible for benefits such as health insurance, paid time off, and employee discounts. Mohican also offers a meal plan, discounted stays at other Great Ohio Lodges.

Responsibilities:
- Greet and welcome guests in a friendly and professional manner upon arrival and on the phone
- Assist guests with check-in and check-out procedures
- Register guests into the hotel system and assign rooms according to their preferences and availability
- Answer incoming calls and respond to guest inquiries or requests
- Handle guest complaints and issues while maintaining a calm and professional demeanor
- Process payments and maintain accurate guest records
- Collaborate with housekeeping and maintenance staff to ensure guest rooms are clean and functional
- Provide information about the lodge's amenities, local attractions, and restaurants to guests
- Assist with administrative tasks such as filing, photocopying, and faxing
- Follow all safety and security procedures to ensure a safe environment for guests and staff

Requirements:
- High school diploma or equivalent
- Previous experience in a customer service or hospitality role preferred
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Basic computer skills and knowledge of hotel management systems
- Flexibility to work weekends, holidays, and varying shifts as needed
- Must be able to stand, walk, and lift up to 25 pounds
- Must have a professional appearance and demeanor

Mohican will be REOPENING MAY 16TH!  We have been undergoing extensive renovations and are looking to hire for our Summer season.  Training will be given before opening.

EEOC Statement:
Mohican Lodge is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. We value diversity and welcome applicants of all backgrounds to apply for this position.