Zip Line Guide

Provide instruction and guide service for guests that zip line at Berkshire East.

Essential Duties and Responsibilities:

• Meet and greet all guests and answer any questions they have.
• Assist with check-in to verify all guests are present & waivers are signed.
• Perform inspection of the zip line courses, gear, and all equipment.
• Assist guests in gearing up and verify their gear is properly fitted.
• Provide clear and concise directives to guests on tours.
• Instruct and monitor guests on zip line safety practices.
• Perform retrievals and evacuations when necessary.
• Maintain daily log books, tour sheets & other paperwork.
• Provide basic first aid care when necessary.
• Assist guests to overcome any anxieties they may have.
• Safely load and unload guests from moving chairlifts.
• Cross-train and cover shifts for the Aerial Park Adventure Course.
• Ensure that all guests have a fun and memorable experience.
• Perform other tasks as assigned by manager.

Minimum Qualifications: (Knowledge, Skills, and Abilities):

• Skilled in providing excellent customer service.
• First aid & CPR certification required. On-site training provided.
• Display good judgment skills in making decisions.
• Follow company procedures for maintaining a safe workplace.
• Communicate clearly using 2-way radios.
• Connect with guests and interact with children.
• Maintain composure and perform under stressful conditions.
• Maintain good communication with team members & management.

Core Competencies:

• Friendly Service: Treat people courteously and respond in a helpful manner.
• Teamwork: Interact with team members effectively and put company goals first.
• Work Standards: Maintain high standards in the quality & consistency of work.

Physical Demands:

• Must be comfortable working at heights.
• Must be physically fit and able to lift up to 50 lbs.
• Must meet the minimum/ maximum weight requirements of 100 lbs. - 260 lbs.
• Must be able to hike, stand, bend, climb, lift, reach, and pull repetitively.
• Must be mentally attentive and focused at all times.
• Must be able to adapt to climate and work in extreme weather conditions.

Shift Requirements:

• Hours may be long, including early morning through early evening.
• Weekend and holiday shifts are required.

• Applicants must be at least age 18.

Other Requirements:

• Mandatory 3 day training in mid-May 2024
• Cori background check required prior to being hired.
• Must complete and pass guide training session prior to being hired.
• Must pass ATV driver safety training session (if required).