Spa Attendant

Position: Spa Attendant

Reports To: Spa Supervisor

Classification: Full-Time, Non-Exempt, Hourly

Much like the land that surrounds it, The Spa at Southall is restorative and replenishing, a journey unto itself rooted in the healing properties of the earth. It’s a nourishing, calming experience, with a host of ancient techniques and modern therapies that draw upon the botanicals and other natural ingredients inspired by, and derived from, our farm. The spa features eight individual treatment rooms, two suites, and indulgent amenities that include a steam room, sauna, and relaxation lounge—as well as an outdoor mineral pool overlooking Lake Mishkin and a medicinal herb garden, offering respite and adding to the deep sense of connection. Healthy options, such as salads, smoothies, and fresh juices, are also available and can be enjoyed post-treatment beside Luca’s Garden, surrounded by fragrant herbs and blooms.

The Spa Attendant at Southall is responsible for orientating guests to the spa facilities, greeting guests as they enter the facilities, and providing personal guest service. They will work closely with the Spa Concierge and are responsible for keeping the lounge, locker room, and other guest areas neat, clean and stocked with all amenities.

Responsibilities:

• Be on time for shift and maintain consistent, regular attendance record
• Maintain personal appearance and grooming standards consistent with Southall standards
• Maintain a positive attitude and contribute toward a quality work environment
• Provide orientation tour, explaining spa amenities offered, where things are located and answering guests’ questions
• Issue spa lockers, robes and slippers to guests and then escort guests to their lockers
• Maintain a safe, clean and well-organized spa environment through consistent monitoring of the locker room and relaxation area
• Stock locker room supplies and amenities and maintain accurate supply lists and inventory sheets
• Ensures adequate stock of supplies and equipment; inform management when stock is low
• Review guest appointment/schedules as needed
• Assist in all areas of spa operation as requested by management
• Work diligently to support Southall philosophy throughout the property
• Cultivate and maintain staff morale
• Comply with all departmental and company policies
• Maintain confidentiality of all Southall proprietary information
• Provide our guests with a 5-star experience

Skills and Experience:

• Must be detail-oriented and have ability to multi-task
• Must have enthusiasm and possess excellent customer service skills
• The ability to work in a high-volume, busy service environment while maintaining composure and focus on the guest
• Must be a team player
• Preferred experience in a luxury resort, exclusive club or high-end spa setting

Education:

• High School diploma or equivalent

Southall Farm and Inn is committed to a diverse and inclusive workplace. Southall provides equal employment opportunities to applicants and employees and does not discriminate on the basis of age, race, color, ancestry, religion, sex, sexual orientation, gender identity or expression, transgender, national origin, status as a protected veteran, disability or any other classification protected by law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.