Patient Case Manager

Job Summary:

Active Spine and Joint Institute is seeking a full-time Patient Case Manager to join our expanding multispecialty team of Chiropractors, Occupational Therapists, Nurse Practitioners and Exercise Specialists to be the liaison between providers and patients by explaining prescribed treatment, reviewing insurance benefits and financial responsibility to patients. We currently have openings in all four of our locations: Rio Grande, Marmora, Northfield and Marlton. The position includes 40 hours per week, Monday through Friday. No weekends.

About Us:

At Active Spine and Joint Institute we are a multidisciplinary Chiropractic, Rehabilitation and Medical team that provides drug-free, non-surgical treatments to get our patients out of pain and active again! We have been in operation for over 34 years with four offices located in South Jersey area and continuing to expand!

Benefits

• Paid Holidays
• Paid Time Off
• Health Insurance Benefits
• Dental Benefits
• Retirement Plan
• Employee Discounts
• Bonus System
• Fun, Friendly, Teamwork centered work environment

Job Responsibilities

• MUST be high energy, outgoing and obtain exceptional communication skills. Must be a people person.
• Must be well organized, detail oriented and highly motivated with strong multi-taking skills.
• Verify insurance benefits.
• Check out all new patients and schedule them based on the prescribed treatment plan. 
• Record and schedule all re-evaluation dates based on treatment plan.
• Review insurance coverage and patient financial responsibility with patients.
• Collect payment for patient treatment plan with the goal of the patient pre-paying for care.
• Prepare patient financial agreements based on prescribed treatment plan.
• Review all financial obligations with the patient and set up payment plan when required.
• Coordinate with the insurance department for scheduling patient procedures once pre-authorization from the insurance company is approved.
• Track and Monitor treatment plans
• Follow-up with patients
• Track and monitor patient re-evaluation appointments to ensure that the prescribed treatment plan has been completed. 
• Ensure patient paperwork prior seeing the healthcare provider on re-evaluation day.
• Follow-up with patients that have not completed their prescribed treatment plan.
• Review patient travel card and make sure all prescribed services and products are received by the patient and charges are entered.  
• Participate as an active part of morning huddles and weekly team meetings providing patient updates and information.

Qualifications

• Insurance verification experience preferred but not required
• Customer service experience
• Friendly, GREAT communicator and willing to take initiative 

Visit us at: www.activesj.com 

Active Spine and Joint Institute currently has two locations and in the process of opening our third and fourth. We are looking to have five locations in the next twelve months. We are a stable company with continued growth for the last 5 years and we are not slowing down! We understand that our staff have goals and want a future and we want to provide that to them. We don’t consider coming to work as a task rather than the highlight of everyone’s week. We want to train you so that you will do better in life even if you leave our company. We want to make sure you’ve gained a lot of experience while working with us.

Do you truly want to make a difference in your patients’ lives? Do you have a passion to help people live to their fullest potential? Are you looking to sharpen your skills while working in a fun, friendly, fast paced environment? Active Spine and Joint Institute is seeking a full-time, energetic, friendly, multitasking Patient Case Manager join our expanding practices. ASJ provides continual onsite training for clinical skills and leadership opportunities.

Active Spine and Joint Institute helps patients get back to doing the activities they love and achieve their optimal health by identifying the underlying cause of their condition. Our team of highly trained physicians and practitioners accomplish this together by offering state of the art technology, clinical expertise and a compassionate environment. Because life is better when you’re healthy.