Group Rooms Coordinator

The Group Rooms Coordinator is responsible for handling the rooms block accurately and in a timely matter. He/ She ensures accuracy of rooms and rates, cut off dates, rooming lists and payment options. Manages Passkey and activate booking links and sell messages for individual booking groups. Works with Conference Service and Meeting Planners for questions and requests regarding rooms block. The Group Coordinator provides exceptional service to the guest, always conveying a warm and friendly attitude. Courteously and efficiently handle guest calls and emails. He/ She supports the Reservations Team with reservations calls when needed.

Responsibilities

Daily Operations as Group Coordinator your responsibilities will include, but are not limited to the following:

• Constant execution of Margaritaville Hollywood Beach Resort standards and policies
• Understand the impact of each group block in the overall hotel strategy.
• Ensure accuracy of group blocks including cut-off date, pick up, rates, etc.
• Block special request reservations and suites.
• Ensure appropriate information is available for individual call-in groups.
• Process and respond to all group inquiries from Meeting Planners and Sales Managers.
• Process all incoming reservations received via rooming lists, mailed, or in-house correspondence. Mail confirmation and literature requests or reply via fax when requested.
• Compile and verify commissions owed.
• Monitor Housing Bureau pick up and communicate with management. Leads the Pickup meeting.
• Set up a trace system for each group with regular documented conversations with clients, convention services managers, and reservations managers.
• Have strong knowledge of hotel facilities and services, and local attractions.
• Answer all incoming calls efficiently. Provide guests with the requested information concerning the city and its services.
• Review reservations, identify potential problems, resolving any issues and errors.
• Assist guests with services and amenities offered by the hotel.
• Attends Weekly Revenue, Forecast, and Business Review Meetings.
• Complete other duties as assigned by the supervisor to include cross-training.

Qualifications

Qualifications: 1. High school diploma or high school equivalent. College degree preferred. 2. At least two years of related guest service experience, with one year of hotel experience. 3. Excellent communications skills in English, in person, on the telephone, and in writing. 4. Professional appearance, well groomed within company guidelines. 5. Knowledge of Opera, Opera Cloud Property Management System, and Delphi preferred. 6. Outstanding listening and implementing skills. 7. Excellent organizational and time management, decision-making, and planning skills. 8. Able to multi-task and maintain upbeat and positive working relationships while providing excellent guest service. 9. Ability to be a team player and a leader given the time and task.

Physical Requirements: 1. The incumbent should be able to stand continuously for 1 hour. 2. Should be able to lift up to 35 pounds occasionally. 3. The incumbent must be able to communicate clearly.

PREFERRED competencies & qualifications

• Prefer prior Reservations or Front Office experience.

Our Benefits:

Health, Dental, Vision, Free Life Insurance, 401k Plan Available, Discounted Hotel rooms, Discount in F&B outlets, Development opportunities, Employee appreciation events, Recognition and Rewards Program, And Many more!