Help Desk Technician

Job Summary:

DT Professional Services is seeking a Help Desk Technician in a hybrid capacity in Dugway, UT. The ideal candidate will be supporting the U.S. Army—Dugway Proving Ground Data Management Division (DMD) IT Support Contract.

Responsibilities:

• Log all requests for assistance, upon notification, and track solutions in the Help Desk Ticketing system
• Perform Tier II/III (direct user support) for WDTC DREN/SDREN core services for Test Mission Support System (TMSS) network supporting DoD customers
• Troubleshoot various IT-related issues (i.e., computer, network, printer, etc.)
• Perform service desk duties as defined by current Information Technologies Infrastructure Library (ITIL) processes
• Support technologies, to include operating systems, servers and software applications issues, resolve and implement solutions
• Patch and comply with Defense Information Systems Agency (DISA) standards
• Perform imaging on new and transferred computers, in accordance with DISA Secure Host Baseline (SHB) policies
• Perform system builds on computers using the system image library, as required IAW DMD prioritization based on the test center’s requirements for testing
• Provide user account support to include: creating, updating, disabling/deleting, and resetting accounts in Active Directory (AD)
• Perform data recovery from backups and from damaged data storage devices
• Install and configure printer drivers on workstations and laptops

Basic Qualifications:

• Ability to obtain and maintain a DoD Secret Clearance
• 1 year of experience in a Help Desk/IT environment or 4-year college degree, in lieu of professional experience
• High School Diploma
• Knowledge in the following areas: MS Windows 10, Computer troubleshooting & repair
• Current certification in one of the following: Security+ CE (preferable), SSCP, CCNA-Security, CISSP (or Associate), CISA, GCIH, GCED, CASP CE, CAP
• Current certificate of training in one of the following: A+ (preferable), MCSA, MCSE, RHCSA, Linux+

Preferred Qualifications:

• Associates Degree in any IT field
• Experience working on a military installation/contract

The compensation range for this position: $35,000 - $50,000 annually.

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