Lead Installer / Production Associate

Department: Production                                                 Reports to: President

FLSA Status: Exempt                                                     Prepared Date: 2/15/2024

Position Type: Full-time

About Signarama:

Signarama Augusta is a rapidly expanding, full-service sign company dedicated to delivering cutting-edge solutions using the latest technology and premium-quality products. Specializing in design, printing, and installation services, we cater to a diverse range of signage needs, from small-scale projects to large-scale installations.

Why Signarama is a Great Place to Work:

Signarama Augusta offers a fulfilling and dynamic work environment where employees can grow professionally, collaborate creatively, and make a tangible impact by bringing our customers' visions to life, all within a supportive team setting and a consistent Monday-Friday, 9-5 schedule.

Job Summary:

As a Lead Sign and Graphic Installer, you will be responsible for overseeing the installation of various signage and graphics projects within our organization. Your role will involve leading a team of installers, managing installation projects from inception to completion, and ensuring that all installations are executed with precision, quality, and safety in mind.

Successful Candidate Profile:

The successful candidate will possess a unique blend of technical expertise, leadership skills, and a commitment to delivering exceptional results in sign and graphic installation projects.

Essential Functions:

1. Project Planning and Coordination:
   • Collaborate with project managers to plan installation schedules, allocate resources, and coordinate logistics for sign and graphic installation projects.
   • Review project specifications, blueprints, and site plans to determine installation requirements and identify potential challenges.
   • Ensure that all necessary materials, tools, and equipment are available and properly prepared before the start of each installation.
2. Team Leadership and Supervision:
   • Lead and supervise installation teams, providing guidance, direction, and support throughout the installation process.
   • Delegate tasks effectively, ensuring that each team member understands their responsibilities and has the necessary resources to complete their assignments.
   • Conduct regular team meetings to communicate project objectives, discuss safety protocols, and address any issues or concerns.
3. Technical Installation Expertise:
   • Perform hands-on installation of a variety of signage and graphic products, utilizing industry-standard tools and techniques.
   • Demonstrate proficiency in applying vinyl graphics, installing dimensional lettering, mounting illuminated signs, and wrapping vehicles with precision and accuracy.
   • Troubleshoot technical issues as they arise during installations, implementing solutions to ensure the successful completion of projects.
4. Quality Assurance and Inspection:
   • Conduct thorough inspections of completed installations to verify alignment, placement, and functionality of signage and graphics.
   • Ensure that installations meet quality standards, specifications, and client expectations.
   • Address any deficiencies or discrepancies promptly, making adjustments or corrections as needed to achieve desired outcomes.
5. Safety Compliance and Risk Management:
   • Enforce safety protocols and best practices to maintain a safe working environment for installation teams and bystanders.
   • Conduct pre-installation safety assessments and hazard analyses, identifying potential risks and implementing appropriate mitigation measures.
   • Provide safety training and guidance to team members, promoting awareness and adherence to safety regulations and procedures.
6. Client Communication and Satisfaction:
   • Interact professionally with clients and project stakeholders, addressing questions, concerns, and requests throughout the installation process.
   • Provide updates on project progress, timelines, and milestones, ensuring transparency and alignment with client expectations.
   • Proactively seek feedback from clients to gauge satisfaction and identify opportunities for improvement.
7. Documentation and Record-Keeping:
   • Maintain accurate records of installation activities, including project documentation, equipment specifications, and relevant permits or certifications.
   • Complete installation reports, detailing work performed, materials used, and any issues encountered during the installation process.
   • Ensure compliance with regulatory requirements and organizational policies regarding documentation and record-keeping.
8. Continuous Improvement and Professional Development:
   • Stay informed about industry trends, new technologies, and best practices related to sign and graphic installation.
   • Seek opportunities for professional development and skill enhancement through training programs, workshops, and certifications.
   • Identify areas for process improvement and efficiency optimization, implementing changes to enhance the overall effectiveness of installation operations.

Critical Success Factors:

1. Leadership Skills: The ability to effectively lead and motivate installation teams is crucial. A successful lead installer must inspire confidence, provide clear direction, and foster a collaborative working environment to ensure that projects are completed efficiently and to a high standard.
2. Technical Expertise: Proficiency in sign and graphic installation techniques, along with a thorough understanding of materials, tools, and equipment, is essential. A lead installer should possess the knowledge and skills necessary to tackle a variety of installation challenges and ensure the accurate and precise execution of projects.
3. Safety Consciousness: Prioritizing safety in all aspects of work is paramount. A successful lead installer must enforce safety protocols, identify potential hazards, and promote a culture of safety within the installation team to minimize the risk of accidents or injuries on the job.
4. Quality Assurance: Maintaining high standards of quality throughout the installation process is critical. A lead installer should have a keen eye for detail and a commitment to upholding quality standards, ensuring that installations meet specifications and client expectations.
5. Communication Skills: Effective communication with clients, team members, and project stakeholders is essential for success. A lead installer should be able to articulate project requirements, provide updates on progress, and address any concerns or issues that may arise during the installation process.
6. Problem-Solving Abilities: The ability to identify and solve problems quickly and efficiently is vital. A successful lead installer should be resourceful, adaptable, and capable of finding creative solutions to overcome challenges and keep projects on track.
7. Customer Satisfaction: Delivering exceptional customer service and satisfaction is a key success factor. A lead installer should prioritize client needs, respond promptly to inquiries or requests, and ensure that installations are completed to the client's satisfaction, fostering long-term relationships and repeat business.
8. Efficiency and Time Management: Managing time and resources effectively is crucial for meeting project deadlines and maximizing productivity. A successful lead installer should be organized, proactive, and able to prioritize tasks to ensure that installations are completed on time and within budget.
9. Continuous Improvement: Embracing a mindset of continuous learning and improvement is essential for staying ahead in the industry. A lead installer should actively seek out opportunities for professional development, stay informed about new technologies and best practices, and implement changes to enhance the efficiency and effectiveness of installation operations.
10. Team Collaboration: Working collaboratively with installation teams and other stakeholders is key to success. A lead installer should foster a positive and inclusive team environment, encourage open communication and cooperation, and leverage the diverse skills and expertise of team members to achieve project goals.

Required Education and Experience:

• High School Diploma or Equivalent: A high school diploma or GED is typically required for a lead sign and graphic installer position. This provides a foundational level of education necessary to understand installation procedures and safety protocols.
• Experience in Sign and Graphic Installation: A minimum of 3-5 years of hands-on experience in sign and graphic installation is essential. Candidates should have a proven track record of successfully completing installation projects, demonstrating proficiency in various installation techniques and materials.
• Leadership or Supervisory Experience: Prior experience in a leadership or supervisory role is required for a lead installer position. Candidates should have demonstrated the ability to lead and motivate installation teams, delegate tasks effectively, and ensure the successful execution of projects.

Preferred Education and Experience:

1. Experience with Specialized Equipment: Experience working with specialized equipment, such as plotter/cutters, laminators, and wide-format printers, is preferred. Familiarity with digital design software, such as Adobe Creative Suite or CorelDRAW, can also be advantageous in creating and preparing graphics for installation.
2. Customer Service Skills: Strong customer service skills are preferred, as lead installers often interact directly with clients to understand their needs, provide recommendations, and ensure satisfaction with the completed installations. Effective communication and interpersonal skills are essential for building positive client relationships.
3. Project Management Experience: Experience in project management or coordination is beneficial for overseeing installation projects from start to finish. Candidates with a background in project management can effectively plan, schedule, and coordinate resources to ensure the successful completion of installations within budget and on time.

Benefits:

• Competitive Salary
• Paid Holidays
• Paid Vacation

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Signarama of Augusta is an equal opportunity employer.  We consider applications for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, sexual orientation, citizenship status, genetic information or any other legally protected status.