Automotive service scheduler / alternate transportation coordinator

Job Overview: We are seeking a dynamic and organized individual to fill the dual role of Automotive Service Scheduler and Alternate Transportation Coordinator. In this position, you will play a crucial role in managing the scheduling of automotive service appointments and coordinating the alternate transportation program to ensure a smooth and efficient experience for our customers. The ideal candidate will possess excellent organizational and communication skills, customer-focused mindset, and the ability to multitask effectively.

Responsibilities:

1. Service Appointment Scheduling:

   • Manage the scheduling of automotive service appointments, optimizing the utilization of service bays and technicians.
   • Coordinate with service advisors, technicians, and customers to ensure timely and efficient service delivery.

2. Customer Communication:

   • Communicate with customers to schedule service appointments, provide information about recommended services, and address any inquiries or concerns.
   • Keep customers informed about the status of their service appointments and any delays.

3. Alternate Transportation Program:

   • Administer and manage the alternate transportation program, including coordinating loaner vehicles or shuttle services for customers during service appointments.
   • Ensure the availability, cleanliness, and maintenance of loaner vehicles.

4. Documentation and Record-Keeping:

   • Maintain accurate records of service appointments, customer preferences, and alternate transportation transactions.
   • Generate reports on service scheduling efficiency and alternate transportation program usage.

5. Quality Assurance:

   • Monitor the quality and timeliness of automotive services, seeking feedback from customers to enhance the overall service experience.
   • Conduct regular inspections of loaner vehicles to ensure they meet safety and cleanliness standards.

6. Problem Resolution:

   • Address and resolve scheduling conflicts, service delays, and any issues related to the alternate transportation program promptly and professionally.
   • Collaborate with the service team to find solutions to customer concerns.

Qualifications:

• High school diploma or equivalent; additional education or training in customer service is a plus.
• Previous experience in service scheduling or automotive customer service.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Familiarity with automotive service processes and scheduling software is advantageous.