Mail Services Associate

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

Under the direct supervision of the Supervisor/ Manager the mail associate is responsible for accurately sorting, posting and delivering mail. This position also entails providing a high level of customer service to employees seeking assistance from the mailroom team in person or via email and chat.

Responsibilities:

• Providing a high level of customer service to end users seeking assistance in person or via email, phone and chat.
• Receive and process all inbound & outbound, domestic and international mail and parcels which include FedEx, UPS, DHL, USPS, etc.
• Utilize PDAs and the Mail Management system to maintain all package & mail inventory.
• Deliver mail to designated mail rooms on each floor.
• Deliver packages to each person individually and maintain full chain of custody.
• On occasion, offload palleted packages, crates of equipment and/or merchandise from shipping companies.
• Order, stock and maintain copy/mailrooms with supplies (i.e., copy paper, general office supplies).
• Stock printer paper for all copiers and printers on campus.
• Complete other special deliveries on campus as required.
• Ensure safety and security procedures are followed at all times.
• Enter activity data in logs, maintain records.
• Maintain cleanliness of workspace throughout shift.
• Other duties as assigned.

Qualifications:

• High School diploma or GED equivalent required.
• Driver's License required.
• Strong customer service skills
• Strong verbal and written communications skills.
• Minimum 1-2 years customer service and shipping/receiving related experience preferred.
• 1-3 years' experience with Microsoft Software.
• Forklift use experience and/or certification is preferred.
• Training to achieve forklift certification will be required.
• Ability to lift up to 50 lbs. on a consistent basis.
• Postage Meter, UPS, FedEx, DHL and USPS knowledge.
• Ability to meet employer's attendance policy.
• Ability to effectively work individually and in a team environment.
• Average PC usage skills.

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