Sr. Leasing Specialist

TBD Management is the property management division of Wan Bridge Group, a Texas-based premier community manager for single-family build-for-rent (BFR) neighborhoods. TBD Management currently has hundreds of homes under management with an additional 2,000 homes expected to be taken over by the end of 2023 in Houston, Dallas, and the Austin area

Wan Bridge Group provides competitive health benefits including free Medical, Dental, and Vision insurance for employee level coverage, 401k including up to 4% match with immediate vesting after 90 days of employment, and lunch provided daily or a meal allowance for on-site employees.

Summary

A Sr. Leasing Specialist should focus their efforts on the attraction of qualified tenants to his or her community. You will interact with incoming prospects and match their needs to the perfect home. Your duties will also include exceeding the expectations of the current residents while supporting the property needs. Our Leasing Specialists are critical to building our communities. Everyday is an opportunity to turn prospects into loyal residents.

Duties/Responsibilities

• Recruit prospective tenants and facilitate rental transactions
• Provide community tours, show available homes, and highlight amenities
• Complete lead detail reports, customer information cards, and market surveys
• Qualify applicants using our Rental Qualifying Criteria, and obtain required information to process applications
• Facilitate move-ins by secure all necessary documents i,e lease agreement, addendums, proper documentation, and ensure home is ready by agreed date using the Leasing Specialist Checklist
• Educate new residents on community specific rules and/or policies, HOA guidelines, and how to use their new home
• Follow-up on prospects unable to close (i.e., phone calls, thank you notes, and e-mails) attempt to close sale again or refer to a sister property
• Monitor expiring lease agreements and renewals, and work towards renewal
• Write and distribute tenant notices, promotional flyers, community event information
• Assist and respond in listening and visiting with residents (tenants and/or homeowners) to ascertain requests, comments, and complaints; resolve when able or refer to property manager
• Complete paperwork for homeowner/tenant complaints, property incident reports as needed
• Help to enforce the community policies and HOA guidelines
• Assist in placing, removing, and updating all banners, balloons, bandit signs, and flags around the property and other locations where outward marketing is performed
• Suggest specials and/or pricing modifications based on market surveys to stay competitive

The above listing represents the general duties considered essential functions of the job and is not to be considered a detailed description of all the work requirements that may be inherent in the position. Other duties may be assigned as necessary.

Qualifications

• High School Diploma or equivalent required; some college preferred
• Real Estate License Required
• 3+ years of recent lease-up experience
• Sales knowledge, skills, and abilities to present and tour the community to new prospecting residents.
• Customer service and conflict resolution skills to overcome objections and resolve issues.
• Yardi experience is a plus
• Knowledge of Social Media
• Strong communication skills with the ability to apply common sense understanding to carry out written or oral instructions
• Ability to multi-task, and attention to detail, and prioritize
• Reliable automobile and a valid driver's license.
• Work in a fast-paced environment with tight deadlines.
• Make decisions and resolve problems efficiently and effectively.

Essential Functions

• Adheres to a varied work schedule, including weekends and some holidays, as required to be available to current and prospective residents.
• Ability to access, input, and retrieve information from a computer and/or electronic device
• Ability to have face-to-face conversations with customers, co-workers, higher-level managers, and others as needed
• Ability to sit or stand for long periods of time
• Ability to move around the work environment, including stairs
• Comply with company policies and procedures
• Lift or move items up to 25 pounds

TBD Management is Equal Opportunity Employer