Assistant Branch Manager

Responsible for assisting the branch manager in the overall management of the branch and managing the branch in the manager's absence. Assists with inbound and outbound calls, teller transactions, accounts, and loans. Helps team to meet branch goals and maintain a high level of member service. Ensures established policies and procedures are followed and operational losses are minimized. Aids in training and coaching team members and handles escalations, troubleshooting, and member complaints.

Two to Five years of similar or related experience. Teller experience and supervisory experience preferred.

High School Degree or GED required. Associates or bachelor's degree in relevant field preferred.

A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Typically includes subject matter experts as well as first level to middle managers.

Strong written and verbal communication skills, ability to multitask, conflict resolution skills, logic and reasoning skills, time management skills, Microsoft Office.

Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion, regular lifting of up to 10 lbs. and occasional lifting of up to 30 lbs. Must be able to stand for long periods of time. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on a computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable, and timely attendance.

Must be able to routinely perform work indoors in climate-controlled shared work area with minimal to moderate noise.

Must be able to perform job functions independently and work effectively either on own or as part of a team. Must be able to plan and direct the work activities of self and others. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic financial calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.