Ace Hardware Store Associate (Part-Time)

ALCIVIA is growing and looking to add a part-time Store Associate at our Ace Hardware Store in Durand, WI. Are you looking for a company where work-life balance is respected, honest effort is rewarded, and your contribution is appreciated? You're looking for ALCIVIA.

Work Location Address: 420 2nd St, Durand, WI, 54736.

Work Schedule: 10-15 hours per week, including working every other Saturday.

Benefits: Part-Time benefit eligibility begins the 1st of the month following date of hire.

• Paid Time Off

ALCIVIA is a leading, member-owned agricultural and energy cooperative located in Wisconsin and serving customers in Wisconsin, Minnesota, Illinois, and Iowa. We provide expertise, service, and products in the areas of agronomy, animal nutrition, energy, and grain, and have a full portfolio of options for competitive operating loans and input financing. Learn more at https://www.alcivia.com/

• Company Video: https://www.youtube.com/watch?v=EXksxCuX2Ak

Hardware Store Associate Essential Responsibilities:

The Hardware Store Associate supports the daily operations and serve our customers in a friendly, professional, courteous and efficient manner resulting in satisfied customers and repeat business.

1) Customer Service

• Promotes a customer-focused environment by providing friendly, courteous and helpful service that provides customers with desired products, services and experiences
• Greets customers entering the store and thanks customers for their business after a sale
• Looks for ways to assist the customer and offers carry-out service when appropriate
• Communicates respectfully and effectively with customers and listens to their concerns
• Answers customer questions and resolves complaints in a timely and efficient manner

2) Store Operations

• Prioritizes needs for the day and utilizes lists to ensure all tasks are accomplished
• Ensures cash drawer is accurate and has adequate change at the beginning of a shift
• Completes customer purchases by scanning or manually entering the prices of items into the cash register, subtracting any coupons or discounts, totaling the purchase, collecting payment, returning any change owed, issuing a receipt and bagging goods
• Requests additional identification as needed for payment by check or charge card
• Records all sales promptly and accurately according to company policy
• Counts the money in the cash drawer to ensure that it equals sales at end of shift
• Performs merchandise returns and exchanges according to company policy
• Completes shift checkout sheet accurately, neatly and timely per company guidelines
• Minimizes controllable expenses by following company guidelines regarding the handling of spoilage, breakage and items for store use
• Prices merchandise, stocks shelves and rotates product throughout the store as needed
• Eliminates or reduces financial losses due to theft by modeling ethical behaviors

3) Sales and Marketing

• Understands the features and benefits of products and their location within the store
• Regularly practices suggestive selling by asking customers if they would like to include an additional purchase or recommending a product that might suit the customer
• Assists with in-store promotions, merchandising techniques and marketing displays
• Identifies and makes suggestions for store, process and sales improvements

4) Housekeeping

• Maintains a safe working area and keeps walkways clean of slip or trip hazards
• Follows company and location safety policies and promptly reports any and all accidents by employees, customers and vendors that occur on company premises
• Performs housekeeping activities as needed including: sweeping and mopping floors, cleaning and servicing restrooms, emptying garbage, and dusting and cleaning store
• Ensures that shelves and product is well organized
• Maintains and cleans the grounds and parking lot

5) Other Duties

• Reports to work for scheduled shifts, on-time, appropriately uniformed and ready to work
• Trains and communicates new procedures to coworkers as necessary
• Participates in department, team and all staff meetings
• Accepts and offers feedback and suggestions openly and respectfully
• Accepts direction willingly and follows through with delegated tasks
• Learns and adapts to new tasks or situations quickly and cooperatively
• Maintains open communication with manager and coworkers
• Establishes performance goals and works to achieve those goals
• Performs any and all related duties as assigned by manager

Hardware Store Associate Required Skills & Qualifications:

• High School diploma or GED is preferred
• Previous Customer Service experience is preferred
• Effective communication, interpersonal and listening skills
• Strong customer service skills
• Ability to adapt quickly to a changing environment
• Self-directed, self-motivated
• Basic mathematical skills
• Ability to read, interpret and follow instruction
• Ability to prioritize tasks and multi-task

Find your place in a positive, supportive atmosphere where opportunity is always growing, with a team that believes in its mission. Enjoy a job that grows along with you as your skills and talents evolve, while fueling the needs of your family, friends, and billions of others who depend on agriculture. Visit our Careers page to view all our current openings at https://www.alcivia.com/careers/

• ALCIVIA Locations: https://www.alcivia.com/connect/locations/