Senior Data Engineer - SQL - ETL - Digital Experience Monitoring

DescriptionYou Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join #Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.  Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.  American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.  And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.  Find your place in technology of #TeamAmex. The Chief Technology Officer Organization’s vision is to raise the bar for technical excellence, talent, strategy, and standards across Technology. It also seeks to cultivate and foster technical innovation, as well as elevate and amplify the technical heartbeat of the organization.Job Summary: As a Senior Data Engineer on the Digital Experience Monitoring team, you will take a lead role in architecting, implementing, and optimizing our data visualization and analytics capabilities, with a particular focus on leveraging the Nexthink platform. Your work will directly contribute to enhancing the digital experience for our users by ensuring high-quality, actionable data is available to drive decisions. You will collaborate with cross-functional teams to support data-driven initiatives across the company. Key Responsibilities: Data Architecture: Design, build, and maintain efficient, reliable, and scalable data pipelines to ingest and process data from the Nexthink platform and other digital tools. Data Quality and Governance: Implement systems and processes to ensure the accuracy and integrity of data used for analysis and reporting, adhering to data governance and compliance standards. Analytics and Reporting: Develop and enhance analytics frameworks and reporting dashboards to provide insights into digital user experiences, utilizing the Nexthink platform's capabilities to the fullest. Cross-functional Collaboration: Work closely with technology product teams, user experience, servicing, and business teams to define data requirements and deliver solutions that support the organization's digital experience objectives. Performance Monitoring: Utilize Nexthink and other monitoring tools to identify, analyze, and resolve performance issues, ensuring optimal digital experiences for users. Innovation and Optimization: Continuously explore new technologies, tools, and methodologies to improve data processing, analysis, and the overall effectiveness of digital experience monitoring. Qualifications:   Degree in Computer Science, Engineering, Information Technology, or a minimum of 5 years of experience in data engineering, with a proven track record of developing and managing large-scale data systems and analytics solutions. Expertise in data modeling, ETL processes, and SQL/NoSQL databases. Familiarity with cloud data technologies and services (AWS, Azure, GCP). Excellent analytical and problem-solving skills, with the ability to work on complex issues and drive continuous improvement. Strong communication and collaboration skills, capable of working effectively in a cross-functional team environment. Experience in digital experience monitoring or related fields is highly desirable. Preferred Skills:   Strong experience with the Nexthink platform, including its data collection, analytics, and reporting features. Proficiency in PowerShell, Bash, or similar scripting languages Proficiency in scripting languages such as Python, PowerShell, or Bash. QualificationsSalary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunitiesFor a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:  to access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. Job Field: TechnologySchedule: Full-time