Electronic Funds Transfer Services Supervisor

Position Purpose:

This position is designed to provide leadership to the EFT Services Specialists within the Deposit Operation's Department. Serving as the subject matter expert for EFT Services functions, the Supervisor is the go-to person within the group to ensure the department operates smoothly and effectively within Service Level Agreements (SLAs). In addition, the Supervisor will need to ensure proper coverage of their area, as well as provide mentoring and ongoing coaching to the Specialists. Demonstrate Civista Bank's mission to improve the financial lives of our employees and shareholders, to make a difference in the communities that we serve.

Key Accountabilities, Responsibilities and Expectations:

• Maintains regular communication regarding all aspects of their designated area with the Transaction Services Manager regarding unusual or complex customer problems/approvals/complaints outside normal guidelines.
• Collaborates with manager to ensure SLAs and Department metrics are developed and maintained in daily operations.
• Responds to all requests for information and assistance in a prompt, efficient and friendly manner by relaying information as requested Follows up on all situations that cannot be handled immediately. Resolve complaints, under general supervision and established procedures, within a reasonable time frame.
• Maintains regular and consistent communication with other Supervisors and Managers concerning issues and new product knowledge.
• Monitor and communicate using the 1Source system for internal customers with promptness and efficiency.
• Ensures the completeness and accuracy of the designated group's daily activities/tasks.
• Determine when tasks need to be enhanced or changed. Maintains knowledge of new policies and procedures and technology upgrades to ensure compliance with all regulations. Ensures EFT Services procedures are reviewed and maintained on a regular basis.
• Ensures new hire and ongoing training is completed for EFT Services.
• Understand and comply with all applicable federal and state laws and banking regulations (including those related to OFAC and Bank Secrecy Act / Anti-Money Laundering compliance) and Civista Bank's policies and procedures.

Qualifications, Knowledge and Skills:

• 3-5 Years experience in banking or financial services.
• ACH, Wire Transfer, and bank operations experience required.
• High School Diploma/G.E.D. with office administrative skills or certification. A higher level of degree is not required but preferred.
• Solid Computer literacy (Word, Excel) with accurate data entry skills; proficient knowledge of working with spreadsheets. Ability to become proficient in use of specific software required for position.
• A high level of initiative, thoroughness, accuracy, and organizational skills required.
• Strong attention to detail required.
• High level of confidentiality required.
• Professional, friendly, and helpful telephone communication skills required.
• Ability to manage multiple priorities/projects with varied deadlines.

Physical Requirements:

• Work involves eye strain due to the constant use of computer screens, reading of reports and so forth.
• Work involves being able to concentrate on the matter at hand, under sometimes distracting work conditions.
• Work involves lifting and moving files of up to 15 lbs.
• Work involves the ability to read, hear, write, and communicate professionally both in person and via telephone, and sitting for long periods at a time.
• Work involves some travel to attend meetings, training, and so forth.
• Pay Transparency Nondiscrimination Provision: https://www.dol.gov/agencies/ofccp/posters
• Equal Opportunity Employer EEOC M/F/D/V

PI239176886