Fast Track Desk Adjuster

Under the general guidance of the Fast Track Supervisor, this remote position is responsible for assigned loss reports and performs tasks associated with settling high frequency, low complexity automobile insurance claims with a focus on customer service, prompt investigation and rapid disposition. You will specialize in settling routine 1st and 3rd party material damage automobile insurance claims quickly within designated authority levels while maintaining a low volume of pending inventory. This position partners with material damage estimators to initiate and manage vehicle repairs.
The Fast Track Adjuster investigates and settles automobile accident claims over the phone, through written correspondence and available technology.

In this primarily home-based role, you will spend 80% of your time (4+ days per week) working from home. On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, trainings, and culture events. For this reason, you should live proximate to one of the locations listed below: Madison, WI 53783; Boston, MA 02110; Chicago, IL 60601; Denver, CO 80112; Eden Prairie, MN 55343; Keene, NH 03431; St. Joseph, MO 64507; Phoenix, AZ 85034; Nashville, TN 37214

Internal candidates are encouraged to apply regardless of location and will be considered based on the needs of the role.

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Position Compensation Range:

$23.00 - $33.17

Pay Rate Type:

Hourly

Compensation may vary based on the job level and your geographic work location.

Essential Job Responsibilities

• You will provide excellent customer service by phone or through written correspondence.
• You will conduct fast, accurate investigations which can include obtaining necessary documents and forms from claimants and insureds.
• You will evaluate and investigate policy coverage, liability and damages promptly following a set of general claim and statutory guidelines.
• You will establish initial reserves for all potential exposures and adjust throughout the claim.
• You will communicate with involved parties and negotiate appropriate settlements with claimants, insureds and in some cases body shops and attorneys within approved payment authority.
• You will determine appropriate method of inspection based on loss facts and ensure completion of appraisals for accident related damages.
• You will establish appropriate management of assigned inventory following company guidelines.
• You will review and process mail relating to assigned claims.
• You will recognize recovery opportunities relating to subrogation and salvage.
• You will recognize suspicious claim characteristics and the NICB indicators of fraud and refer such claims to the Special Investigations Unit for review.

Experience/Skills Requirements

Qualifications

• 0 - 1 year of insurance claims, customer service, sales and/or underwriting experience preferred, but will also accept experience in the general service industry.
• Proficient PC and Windows skills.
• Effective verbal and written communication, time management, critical thinking, organization and negotiation skills.
• Experience providing excellent customer service.
• Perform basic math calculations (addition, subtraction, multiplication, and division) and the calculation of averages and percentages.
• Current adjusting license or ability to acquire insurance adjuster license in the states of operation.

Education Requirements

• Undergraduate Degree or equivalent work experience preferred.
• High School Diploma or equivalent required.

We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

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