Office Representative - State Farm Agent Team Member

ROLE DESCRIPTION:
Successful, established State Farm Insurance Agency is seeking an organized and career-oriented professional to join our team. As an Office Representative with our agency, your attention to detail, dedication to excellent customer service, and ability to have needs-based conversations with our customers, will serve you well for this versatile position. Your contributions as a motivated professional who is excited to learn new things and operate in a fast-paced environment, pave an entryway for growing your career and providing a financially stable income.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS:

• Customer Service experience
• Excellent communication skills - written, verbal and listening
• Detail oriented
• Proactive in problem solving
• Organizational skills
• Able to obtain Property and Casualty License - Agent's office will pay for exam prep and exam fee
• Interested in marketing products and services based on customer needs

BENEFITS:

• Salary plus monthly bonus
• Paid time off (vacation and personal/sick days)
• Health insurance subsidy
• SIMPLE IRA retirement plan with 3% employer matching
• Growth potential/Opportunity for advancement