Banquet Event Captain

Banquet Captain

Education and/or Experience • High school graduate or equivalent.

• Previous fine dining and banquet experience. .

• Minimum two years of Banquet Server experience.

• Proven track record in successfully assisting all types of banquet functions and other special events.

• Some liquor and public entertainment license knowledge.

Job Knowledge, Core Competencies and Expectations

• Knowledge of the principles, procedures and equipment used in the storage, care, preparation, cooking, dispensing and serving of food in large quantities.

• Able to work a flexible schedule that includes weekends, holidays and split shifts.

• Must have good communications skills and a dynamic, outgoing personality.

• Good organizational and follow-through skills.

• Ability to demonstrate proper banquet wine service.

• Knowledge of kitchen and banquet equipment.

• Knowledge of and ability to perform required roles during emergency situations.

Job Summary:

Supervise the banquet functions for the club. Assists management in supervising service personnel to ensure that member and guest satisfaction and presentation standards are consistently attained.

Job Tasks/Duties

• Under general supervision, coordinates and supervises catered events based on client specifications and documented in the Banquet Event Order.

• Works with Food and Beverage Managers, Banquet Chef and others to coordinate personnel requirements for private functions.

• Supervises and directs banquet staff during all phases of a catered event.

• Effectively and regularly communicates expectations and service goals to staff.

• Assists in the creation and implementation of employee incentives and morale-boosting programs.

• Assists in the development and execution of short- and long-term department goals.

• Coordinates food service between kitchen and banquet service staff.

• Inspects all linens daily for proper appearance.

• Assists with inventory of all banquet service ware, equipment and supplies to meet required needs.

• Enforces established club rules, regulations and policies.

• Prepares and reviews table diagrams, guest tables and set-up needs for special functions.

• Participates in or conducts pre-function meetings with servers to ensure smooth, efficient service; assigns server stations and coordinates the timing of courses.

• Ensures that all banquet staff are well-groomed and in proper uniform.

• Assists with training, supervising, scheduling and evaluating of banquet service staff.

• Assures the neatness, cleanliness and safety of all banquet areas.

• Interacts with the banquet host or hostess to assure all needs are being met.

• May serve “VIP” guests.

• Assures that state and local laws and the club’s policies and procedures for the service of alcoholic beverages are consistently followed.

• Analyzes situations requiring solutions and adopts an effective plan of action.

• Notifies management of member and guest complaints.

• Oversees breakdown of events, including clean-up activities and securing the facilities.

• Completes an after-event “Banquet Service Catering Report” to improve quality and efficiency of banquet functions.

• Ensures that all appropriate charges are billed correctly to each event and forwarded to the Accounting Department.

• Attends Banquet Department meetings and confers with management to identify, plan and develop methods and procedures to obtain greater efficiency.

Physical Demands and Work Environment

• Required to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch and twist or reach.

• Push, pull or lift up to 50 pounds.

• Continuous repetitive motions.

• Work in a hot, humid and noisy environment.