Judicial Case Manager

CITY OF SOUTH SALT LAKE

POSITION DESCRIPTION

Position Description: Judicial Case Manager

Department: Justice Court

Position Grade: Grant Funded

Supervisor: Court Administrator

FLSA Status: Non-exempt

Revision date: April 2024

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POSITION SUMMARY

The Judicial Case Manager, a grant funded position, will act as a Judicial Assistant assigned to court cases for individuals who are residents of the PARC (Pamela Atkinson Resource Center) or otherwise experiencing homelessness. This person will manage and monitor all cases for these individuals in the South Salt Lake Justice court and communicate with other courts, PARC personnel, The Road Home, SSLPD Homeless Resource Officers, legal counsel, and service providers to ensure that each defendant is receiving appropriate attention to effectively move toward housing and employment as appropriate.

This position requires attention to confidentiality, respect for mental health and other concerns, the ability to collaborate effectively with various individuals and agencies, attention to detail, organizational skills, problem solving, and self-motivation.

The Judicial Case Manager reports to the Court Administrator and works closely with PARC personnel and SSLPD Homeless Resource Officers.

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ESSENTIAL RESPONSIBILITIES AND DUTIES

1. Perform all case management duties including file management, creating, and filing affidavits, progress tracking, probation tracking to maintain jurisdiction, e-filing, e-citations, calendaring, extensions, appeals, correspondence, docket notation, follow-up, update contact information, and all other tasks to maintain updated case files.
2. Immediately provide all necessary court information to the Outreach Case Manager and the LCSW to ensure seamless support to the participants to access services.
3. Communicate regularly with SSLJC, SSLPD, PARC and The Road Home personnel, prosecutors and defense attorneys, and other service providers both in formal meetings as well as through more informal (emails, calls), needs-based contacts to ensure progress.
4. Perform in-court clerk duties for PARC calendars and other calendars which may include individuals experiencing homelessness.
5. Provide friendly, competent customer service by phone, email, and in person to all persons regardless of ability, temperament, language, etc. Clearly and thoroughly explain court procedures, sentencing requirements, and all other relevant information without providing legal advice.
6. Stay up to date on policy, procedure and law changes and apply knowledge to daily transactions / duties.
7. Provide IT support for WebEx hearings to participants, service providers, or others involved in cases.
8. Schedule hearings on appropriate day and time; add notifications, send notices, note interpreter needs, etc.
9. Stay up to date on all Court Clerk Certification training through LMS and SSL training requirements.
10. Provide follow-up information to defendants after court and support HROs and OCM as needed.
11. All other duties as assigned.

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MINIMUM QUALIFICATIONS

EDUCATION, EXPERIENCE AND CERTIFICATIONS

• Graduation from high school or GED equivalent and two years of related experience, or any equivalent combination of related education and experience.
• Ability to speak a second language preferred.
• Must be able to pass background check and drug screen.

NECESSARY KNOWLEDGE, SKILLS, AND ABILITIES

1. Complete all required training to access CJIS data, work in CORIS, Workspace, Xchange, Vinelink, OMS, in addition to using Google tools, Word, Excel, WebEx, and other programs as needed.
2. Be familiar with and access various resources to gather information to support defendants (utcourts.gov, Self Help Center, MyCase, probation and treatment services, etc.)
3. Basic knowledge of court procedures.
4. Knowledge of telephone etiquette.
5. Extensive skill in word processing, office machine usage and the operation of micro?computers. Previous experience with CORIS, OMS, UCJIS, Workspace is a plus.
6. Ability to create and maintain accurate records and follow record retention schedules and to organize data and materials.
7. Ability to communicate effectively both orally and in writing as well as follow written and oral instructions.
8. Ability to use independent judgment.
9. Ability to establish and maintain an effective working relationship with employees, attorneys, representatives of allied agencies and the public.
10. Ability to always maintain professionalism.
11. General clerical skills to be measured through valid testing methods or through verifiable work experience.
12. Ability to focus on detail-oriented work for long periods of time and with multiple interruptions.
13. Ability to multi-task and consistently generate accurate work.
14. Ability to independently organize and prioritize work tasks and responsibilities.

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PHYSICAL DEMANDS/WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those that must be met or will be encountered by an employee while successfully performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. The noise level in the work environment ranges from quiet to noisy depending on call volume, number of clerks talking at one day, activities in the lobby and courtroom.

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The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description is subject to change by the employer as the needs of the employer and requirements of the job change.