Patient Service Representative (Front Desk) - Macon Occupational Medicine

Job description

The Patient Service Representative is the first point of contact between the patient and clinical staff. Patient check in, payment collection, communication with patients via phone and email, various other front office duties. The front office position plays a vital role of ensuring & exceeding the expectations of the patient with the Macon Occupational Medicine experience.

Responsibilities:

• Greet patients and provide instructions to all visitors in a polite and professional manner
• Relay relevant information regarding payment policies and billing/collection processes
• Maintain the readiness of the Macon Occupational Medicine reception area
• Perform clerical tasks and adhere to established policies and procedures
• Determine and collect each patient’s financial responsibility
• Assist the practice manager and other staff as required
• Provide overall support for Physicians and office operations
• Obtain and document patient history
• Understand and enforce standard healthcare regulatory requirements
• Collect and maintain all patient and business documents while maintaining confidentiality
• Perform office procedures including all general administrative duties
• Document Electronic Medical Record (EMR) all medical interventions
• Assure HIPAA and OSHA compliance

Minimum Qualifications:

• High school diploma or equivalent.
• Prefer at least one year experience in a medical office or emergency room setting.

QUALIFICATIONS:

· High School diploma or equivalent

· One-year medical office experience preferred, but not required

PHYSICAL REQUIREMENTS:

• Required to sit, walk, reach with hands and arms throughout workday

• Finger dexterity and hand coordination required 

• Occasionally required to lift moderate weight (20-40 pounds)

• Specific vision abilities required including close vision, distance vision, and ability to adjust or focus

INDPUC