Contact Center Sales Executive

Overview

Responsible for the promotional plans and strategies aligned with company plans of action for Contact Center, through calls and visits to clients from different industries including physicians (including sub-specialists), associations and related personnel. Develop relationships with new and existing customers.

Duties and Responsibilities

• Prepares and updates customer profiles.
• Interacts with prospects and or customers on one-to-one sessions, sales team meetings and stand-up presentations.
• Explains Contact Center process and benefits to customers in order to support their needs accordingly.
• Demonstrates in-depth product, market and competitor’s knowledge.
• Proactively maintains abreast of changes in the Contact Center field.
• Maintains a continuous professional relationship with key opinion leaders in the medical community among other industries.
• Addresses key customer needs through the creation and successful implementation of business plans.
• Maintains customer profiles and call notes and sets next call objective after every customer contact.
• Implement market development plans/strategies and quarterly sales plan to achieve sales goals and objectives.
• Evaluates results versus assigned objectives.
• Analyzes territory sales performance data and identifies areas for improvement.
• Develops and follows daily itinerary and routing schedule to meet call plan goals.
• Develops customer-specific team action plans with measurable outcomes and time frames.
• Work directly with prospects and or customers.
• Utilize approved sales collateral to support promotional and territorial needs.

Key Credential:

• Bachelor’s degree in Business Administration or related fields.
• Minimum of three (3) years of experience in sales and promotion of Contact Center preferable.
• Prior medical device, business to business sales experience highly preferred.
• Strong data analysis, evaluation and problem-solving skills.
• Fully Bilingual English/Spanish.
• Proficient in Microsoft Office (Word, Excel, Power point) and Internet applications.
• Ability to meet or exceed sales targets.
• Ability to impact and influence key customers and opinion leaders.
• Selling and research skills.
• Ability to prioritize, assign and allocate resources in order to gain maximum return.
• Communicate effectively technical information to target customers.
• Understanding of local health care environment, customers and competition.
• Effective communication skills and how to impact and influence people.
• Work requires significant local travel. This needs the possession of a valid Puerto Rico driver’s license.
• Work irregular hours, weekends and holidays, when necessary.
• Available to travel within the island 75% of the time.

RED is an Equal Opportunity- Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation