Assistant General Manager

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance

The Assistant General Manager is a member of the Executive team at the property. The AGM assumes the responsibilities of the General Manager in his/her absence, and is therefore expected to conduct themselves professionally in all matters. The AGM may work regularly scheduled front desk shifts.

Responsibilities:

• Supervise and schedule front office staff on a day-to-day basis
• Ensure high guest service standards in accordance with policies
• Assist and train front desk associates to ensure optimum occupancy and ADR
• Attend to guests' inquiries, requests, complaints and compliments
• Monitor departmental costs to ensure performance against budget
• Assist with adherence to and implementation of brand standards
• Complete required reporting according to corporate policies
• Oversee staff training to ensure ongoing delivery of quality guest service
• Create schedules to fit controls according to labor budget
• Oversee and complete housekeeping monitoring reports
• Attend crisis or emergency situations as necessary
• Record the details of events and take necessary actions
• Assist with the supervisions or department heads
• Communicate effectively with other operating departments
• Display a high degree of professionalism and integrity as befitting a member of management
• Any other tasks not explicitly listed but benefits the business or deemed as necessary