Customer Care Specialist

About the Company

CityServiceValcon, LLC (CSV) was founded in 1932 and has a 90-year history of exemplary customer service. It joined the NorthStar Energy family of companies in March 2022. The company’s mission is to build a safe and balanced environment for its 200 employees while providing innovative and high-quality products to its customers.

CityServiceValcon is a market leader in fuel distribution across multiple product lines offering wholesale ground and aviation fuel programs from top national brands and independent refiners. Commercial products including propane, proprietary card lock, bulk fuel, and lubricants are distributed from its multiple locations across Washington, Idaho, Montana, and Wyoming. The company serves customer needs in aviation, trucking, agriculture, mining, construction, government, and residential homes. CityServiceValcon’s experienced and long-tenured management team is committed to optimizing the business and has a track record of successful growth.

About the Position

We are looking for a Customer Care Specialist to be responsible for providing excellent customer service and maintaining a professional image as part of the company team.

You’ll report to the Plant Manager at our Oldtown, ID location, focusing on these key responsibilities:

• Assist in inventory management of products with month-end count, ordering, shipping and receiving to other plants and non-local customers.
• Organize deliveries.
• Smoothly answer and operate phone system, communicating with customers in a professional manner.
• Greet and assist walk-in customers or suppliers in a professional manner.
• Perform data entry of delivery tickets, work orders and other account information as needed.
• Perform various clerical functions, including copying, printing, filing, sending/receiving/distributing documents.
• Accept and process payments.
• Other duties as assigned.

Requirements

• Working knowledge of computers and Microsoft products, and the ability to learn new programs.
• Recent telephone/receptionist and or customer service experience.
• Ability to multi-task.
• Ability to stay calm under pressure.
• Willing to be on-call on a rotating schedule once fully trained.
• Ability to sit for long periods.
• Ability to lift 30-50 lbs.
• Work in moderate noise levels.
• Work with minimum supervision.

Benefit Highlights

• 2 Weeks’ Paid Time Off/year
• 5 Days of Sick Leave/year
• Medical/Dental/Vision Insurance
• Employer paid Basic Life, AD&D, and Long-term Disability Insurance
• 4% 401K Retirement Account Match
  • Additional 3% Discretionary Contribution
• 6 Holidays/year
• Fuel, Propane, Lubricants Discount

Additional information

CityServiceValcon, LCC is an equal opportunity employer. It is our policy that all decisions involving any aspect of the employment relationship will be made without regard to race, religion, color, national origin, age, sex, genetic information, the presence of a sensory, physical, or mental disability, or on any other basis protected by federal, state, or local law.