Greeter

Specific Job Functions:

• Welcome guests to the property and provide exceptional customer service
• Answer property questions and provide information regarding rooms, restaurants, and entertainment
• Assist guests with directions and escort to alternative waiting area if time permits
• Interact with guests while they are waiting in line
• Advise guests what is required to check-in to the hotel
• Control the guest check-in/check-out lines by escorting guests to appropriate window
• Keep check-out line to a minimum by offering and assisting guests with express check-out
• Rearrange lobby stanchions and ropes as needed
• Offer guest luggage assistance by directing to the bell desk
• Monitor the hotel lobby for cleanliness
• During slow periods, be an ambassador of the hotel by offering guests information regarding events,
• shows, directions, and other activities they may be interested in
• Perform all duties as deemed necessary for the success of the department
• Assist with Front Desk check in Kiosks
• Other job related duties as requested.

Responsibilities/Qualifications:

• Minimum of six months customer service experience required.
• Excellent customer service skills are necessary.
• Must be able to work well under pressure.
• Must be willing to work any shift