Spa Coordinator

Mountaintop Golf & Lake Club is a private family club nestled in the Blue Ridge Mountains of western North Carolina. Our mission is to deliver high quality experiences through services focused on our Core Values and aimed at enriching the lives of each club member at Mountaintop! Because of our culture and focus on providing outstanding services, we are confident that your employee experience here will be inspiring and rewarding.

Job Title: Spa Coordinator

Reports to: Director of Luxury Spa & Wellness

Status: Non-Exempt

Job Type: Full-time and part-time, seasonal

Pay Rate: The rate of pay listed on job boards are auto-generated numbers.

Mountaintop’s actual rate of pay will be determined during the hiring process.

Position Summary: As a Spa Coordinator, you will work in a beautiful space as you fill a support role, ensuring guest satisfaction through spa and retail services. You will be responsible for always keeping a clean well-stocked space. You will be focused on optimizing each guest’s experience by providing a warm, relaxing, personalized and incredibly friendly environment to every guest.

Essential Duties and Responsibilities of the spa coordinator is to provide excellent, and professional service to Mountaintop members, guests, and staff in a warm, relaxing, team environment. Answer all telephone calls within in a timely manner and use guest's name when responding.

• Schedule spa reservations for guests using guest's name at every opportunity. Explain/describe in detail Spa treatments, specials, services and facilities available in a timely, helpful, and friendly manner.
• Verify scheduling details and information with guest. Reconfirm day, time, type of treatment.
• Use suggestive selling when scheduling treatments.
• Maintain a clean and organized desk/lobby area. Be aware of the retail area and keep organized at all times.
• Utilize Spa computers with skill and proficiency.
• Communicate all pertinent information with the team and management.
• Call confirmations
• Manage clean and dirty laundry
• Clean, stock, and sanitize locker room, lounge, wet areas, and fitness center as needed throughout the day.
• Roll towels
• Clean showers and replenish shower amenities
• Set up / empty / sanitize lockers
• Coordinator must maintain a flexible schedule and be able to work days, evening, weekends, and holidays when needed. Please, no days off on Fourth of July Weekend, Memorial Day Weekend, or Labor Day Weekend. Spa Director will do everything possible to address schedule considerations with all Spa and Fitness team members to ensure quality of life

Qualifications:

• Coordinator must be able to maintain a professional, friendly demeanor while multi-tasking and facilitating smooth flow throughout spa and fitness areas.
• Coordinator must have a pleasant voice with a willingness to assist our members/guests/staff, have good phone and computer skills, be able to navigate appointment calendar.

Physical Requirements:

• Must be able to stand and walk for prolonged periods of time.
• Must be able to lift/carry up to 40lbs. for short amounts of time.