Director of Rooms - South Coast Winery Resort & Spa

Benefits:

• 401(k)
• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Tuition assistance
• Vision insurance
• Wellness resources

South Coast Winery Resort & Spa is seeking an experience Director of Rooms to lead the Rooms Division departments. The ideal candidate will have previous full service resort experience and proven track record in leading teams to exceptional customer service. Directs and coordinates hotel front office operations activities to obtain optimum efficiency and economy of operations, and maximize full potential with a balanced focus on mission, guest employee and owner satisfaction. Is familiar and complies with the resorts mission and standards in performing all key areas of accountability and other essential duties and responsibilities.

SOME ESSENTIAL DUTIES:

Plans, develops and implements the propertys policies and goals, maximizing standards of guest service, occupancy rates, and revenue goals.
Ensures guests receive professional, efficient, prompt and courteous service.
Ensures training and development of hotel rooms division staff to enable effective job performance, teamwork, attitude, and clear communication. Ensures hotel rooms division staff compliance to assigned position performance standards.
Performs daily and weekly property inspections. Ensures property, grounds, physical plant and areas are maintained to standards, and that all safety equipment and conditions are to code. Monitors maintenance progress; recommends improvements; prepares status reports
Ensures hotel supplies are ordered and stocked in advance of need. Performs monthly inventories.
Liaisons with guests, staff and vendors to resolve conflicts courteously and professionally.
Cultivates strong working relationships and communications with hotel staff, executive staff, and other departments to ensure maximum operating effectiveness and fulfillment of special event needs.
Inspects rooms for and greets VIPs.
Responds to all guest and employees emergencies.
Upholds and enforces the propertys mission and standards.
Works weekends and holiday shifts as Manager on Duty, as assigned.
Attends and/or directs mandatory executive staff and departmental meetings. Conveys pertinent information to staff and department heads.
Ensures effective, timely and accurate communications flow with regard to policies and procedures, achievement of hotel goals, etc.
Ensures hotel staff is provided uniforms and name tags and upholds property grooming standards.
Ensure hotel staff compliance with all safety and health requirements of the hotel, state and federal regulations. Initiates safety training.
Ensures proper use and care of all property equipment and supplies.
Carries out all reasonable requests of management not listed above.
Takes PRIDE in everything we do.
Takes OWNERSHIP of their actions and decisions.
Displays LEADERSHIP in our industry and our community.
Acts with INTEGRITY by being honest, trustworthy and doing the right thing.
Displays TEAMWORK by committing to common goals based on open and honest communication.
Delivers EXCELLENCE to our guests, our communities and to each other.