Sales/Customer Service - Woodland Building Center

What Does a Sales/Customer Service Team Member Do?

• Provides exceptional customer service by engaging with customers, greeting and thanking them, and assisting with their needs
• Provide personalized assistance to customers in selecting hardware products and lumber
• Actively engage with customers to upsell related items and promote special offers
• Answers phone calls in a polite and timely manner, addressing customer inquiries and providing assistance
• Highlights Do It Best reward program to customers, encouraging their participation to foster customer loyalty
• Follows company standards and procedures to ensure efficient operations and meet customer expectations
• Continuously seeks product and project knowledge to better assist customers and identify unique selling opportunities
• Resolves customer issues with the support and guidance of management
• Maintains a clean, organized, and safe work environment
• Performs any other tasks as assigned by supervisors or management

What Does It Take to Be Successful as a Sales/Customer Service Team Member?

• Proficiency in using computers and operating point-of-sale (POS) systems
• Proven experience in hardware/lumber sales, retail, or a related field is preferred
• Strong knowledge of hardware products, applications, and troubleshooting techniques desired
• Results-oriented with the ability to serve stores with humility and be a steward of Nation’s Best’s values
• Demonstrated ability to manage multiple tasks in a fast-paced environment while remaining adaptable and flexible
• Strong interpersonal skills with the willingness to consistently provide superior customer service skills
• Physical ability to lift and carry items weighing 25-50 pounds, as well as perform tasks like bending, twisting, squatting, and reaching throughout the work shift
• Availability to work a flexible schedule, including weekends, to accommodate the needs of the business