Customer Service Supervisor

COMPANY PROFILE

Club Car Wash is one of the fastest growing tunnel car wash companies in the United States. We currently operate 150+ stores throughout Missouri, Kansas, Illinois, Iowa, Oklahoma, Nebraska, Wisconsin, Texas, Arkansas, and Tennessee with plans of expanding to several other markets. With this type of growth, there is boundless opportunities for career-minded talent who strives to provide exceptional service and excellent car wash quality for all our customers.

Are you ready to #JoinTheClub?

As A Customer Service Supervisor You Will:

• Lead team to success by exemplifying the excellent customer service and the values of Club Car Wash
• Train and support team members at varying experience levels
• Ensure employees understand and follow company's customer service policy
• Exceed service expectations and performance standards
• Provide professional customer service, and satisfactorily answers to customers queries and concerns
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Call clients and customers to inform them about the company's new products, services and policies
• Research required information using available resources
• Collaborate with other call center professionals to improve customer service
• Assist in the sale of customer memberships

What we're looking for in you:

• Previous leadership or management experience
• Call center experience
• Ability to multitask
• Good communication skills
• Able to work evenings and weekends

Benefitting You:

• Career advancement opportunities – A job that grows with you, we promote great team members
• On-site & continual training and development
• Competitive compensation
• Paid Time Off beginning from the day you start
• Comprehensive benefits package including medical, dental and vision for full-time employees
• Plan for your future with 401K contribution options

We are looking for friendly, enthusiastic people who enjoy serving customers — we will teach you everything else you need to know.

#CCW1

Club Car Wash is an equal opportunity employer.

All positions are contingent on passing a pre-employment drug screening and background check.