Coordinator, Service Request-Remote

Putting People First in Pharmacy- Navitus was founded as an alternative to traditional pharmacy benefit manager (PBM) models. We are committed to removing cost from the drug supply chain to make medications more affordable for the people who need them. At Navitus, our team members work in an environment that celebrates diversity, fosters creativity and encourages growth. We welcome new ideas and share a passion for excellent service to our customers and each other.

We are unable to offer remote work to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming.

The Coordinator, Service Request ensures efforts are in alignment with the ITCO Division to support customer-focused objectives and the IT Vision, a collaborative partner delivering innovative ideas, solutions, and services to simplify people's lives. The Coordinator, Service Request position is responsible for maintaining and supporting several key operational Kanban boards while maintaining a high level of accuracy, quality and attention to detail. This role will interface with several IT Client Operations team members primarily through an electronic forum.

Is this you? Find out more below!

How do I make an impact on my team?

• Ensure efforts delight the customer.
• Provide superior customer service utilizing a high-touch, customer centric approach focused on collaboration and communication.
• Contribute to a positive team atmosphere.
• Creation of request work cards.
• Placement of the request work cards on the Kanban board to visualize the units to be worked.
• Movement of the work cards on the Kanban board.
• Potential involvement in daily meetings (huddles). Ability to report production numbers by Kanban board.
• Involved in monthly retrospective meeting as deemed necessary. Participates in process improvements as needed.

What our team expects from you?

• An associate degree, or equivalent experience.
• PBM or managed care is preferred, but not required.
• Process Improvement background is preferred, but not required.
• Experience with core software applications, including Microsoft Word, Excel, Outlook, and PowerPoint
• Participate in, adhere to, and support compliance program objectives
• The ability to consistently interact cooperatively and respectfully with other employees

What can you expect from Navitus?

• Hours/Location: Monday-Friday 8:00am-5:00pm, CST-Remote
• Paid Volunteer Hours
• Educational Assistance Plan and Professional Membership assistance
• Referral Bonus Program – up to $750!
• Top of the industry benefits for Health, Dental, and Vision insurance, Flexible Spending Account, Paid Time Off, Nine paid holidays, 401K, Short-term and Long-term disability, College Savings Plan, Paid Parental Leave, Adoption Assistance Program, and Employee Assistance Program

#LI-Remote