Service Technician

DEPARTMENT: Service

REPORTS TO: Service Manager

JOB SUMMARY: This position performs basic to more complex diagnostics and repairs on agricultural and turf equipment. This position requires a proficient knowledge of mechanical, electrical, and hydraulic systems used in the repair of agricultural and turf equipment. Direction or guidance may be required from the Service Manager or senior technicians.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Perform basic to more complex service job tasks as assigned.
• Perform routine maintenance checks servicing fuel, power train, electrical & hydraulic systems to ensure peak performance, safety, and longevity of the equipment.
• Participate in Service training programs required for the development of skills and knowledge of Deere products.
• Complete all reports and forms required in conjunction with work assignments.
• Maintain the condition of service vehicles, trailers, tools and equipment.
• Maintain a clean work area and perform job tasks in a neat and orderly fashion.
• Follow all safety rules and procedures and participate in safety meetings and training.
• Account for all time and material used in performing assigned duties.

NON-ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Understand and practice the company philosophy regarding customer value.
• Work within departmental budgetary plan.
• Other duties and projects as may be assigned or re-assigned from time to time.

SUPERVISORY RESPONSIBILITIES:


NONE

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Education and/or Experience:

• High School Diploma or GED equivalent required
• Good Math skills
• Secondary education or training in heavy equipment mechanics that includes electronics and hydraulics is beneficial
• 5 year's experience repairing agricultural equipment/outdoor power equipment, John Deere specifics, preferred
• 5 year's experience performing simple welds, welding techniques
• 5 year's experience in standard computer software, internet

Knowledge, Skills, and Abilities:

• Proven knowledge of methods, materials, tools, and techniques used in the repair of outdoor power equipment/agricultural equipment.
• Excellent knowledge of engines, hydraulics, power-trans, air-conditioning, and electrical systems as they apply to machines marketed by the Dealership.
• Ability to work varying shifts, weekends, and holidays.
• Ability to use Service Advisor and basic computer functions
• Ability to deal with employees and public in a courteous, tactful, and patient manner.
• Ability to take initiative and organize responsibilities and job duties to obtain maximum effectiveness.
• Ability to think outside the box and use creative thought processes in problem solving.
• Ability to understand and carry out upper management requests.
• Good skills in operating vehicles and equipment used for diagnostic purposes.
• Good technical skills.
• Good listening skills.
• Good written communication skills.
• Good observation skills.
• Good interpersonal skills.

SPECIAL REQUIREMENTS:

• Prompt and regular attendance
• Valid drivers license required
• Forklift certification required
• Strong Customer orientation
• Display Positive Energy
• Team player
• Must meet and exceed all requirements of the Service Set-up Technician position

EQUIPMENT OPERATED:

• Hand and power tools
• Computer
• Diagnostic equipment
• Welding equipment
• Wide range of agricultural, industrial (motorized), and Consumer power equipment

PHYSICAL QUALIFICATIONS AND WORK ENVIRONMENT: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit, stand, walk, talk, hear, use hands to finger, handle or feel objects, tools, or controls, reach with hands or arms; occasionally required to climb and maintain balance, stoop, kneel, crouch or crawl.
• The employee must regularly lift and/or move up to 50 pounds with assistance if needed, frequently lift and/or move 20 pounds, and occasionally lift and/or move up to 75 or more pounds with assistance.
• Specific vision abilities required by this job include close and distance vision, the ability to distinguish and identify colors, depth perception, peripheral vision, and the ability to adjust focus.
• The noise level in the work environment is usually moderate to loud.
• The working environment while performing the duties of this job will require the employee to frequently work near moving mechanical parts and occasionally be exposed to outdoor weather conditions, extreme cold (weather), extreme heat (weather), and vibrations.

SELECTION GUIDELINES: Formal application, rating of education and experience, oral interview and reference check.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.