Customer Support Representative

Overhead Door Company of Greenville™, a DH Pace Company, Inc., is currently looking for a Customer Support Representative to join our team. The ideal candidate must have a strong attention to detail, excellent communication skills, the ability to multi-task, and work efficiently in a fast-paced work environment. Job seekers with previous customer service, receptionist, retail, administrative assistant, and billing experience excel in this position.

JOB RESPONSIBILITIES:

• Triage incoming calls from customers that require service/sales. Work with the customer to understand their need and schedule the appropriate service.
• Promote all products, services, and quote accurate pricing when appropriate.
• Enter detailed information in the customer service ticket that allows the dispatcher to match the best qualified technician to the customer's need.
• Represent the company in a professional manner with good customer service and verbal communication skills.
• Performs other related administrative duties and responsibilities as assigned.

JOB REQUIREMENTS:

• Must have a high school diploma or equivalent.
• Experience in retail, customer service, administrative positions preferred.
• Must have good computer skills with working knowledge of Microsoft Office Word, Excel, and Outlook.
• Must have very good phone etiquette.
• Must have an outgoing personality and a natural affinity for taking care of customers.
• Must have good time management skills; have exceptional organizational skills and have the ability to multi-task.
• Must be a fast learner and able to work efficiently in a fast-paced work environment.
• Must have strong attention to detail and excellent communication skills.

Why DH Pace?

DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years! We have 50+ US offices in 24 states with 2023 company-wide sales of $1 billion.

Our benefit offerings include:

• Medical, dental, and vision options: Available on the 1st day of the month following your start date!
• Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year!
• Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
• Floating Holidays: Up to 2 floating holidays per year
• Competitive compensation: Including annual performance evaluations!
• 401k retirement plan: Including an employer match!
• Company paid: Life insurance, short-term disability, & long-term disability
• and more!

Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.

#PaceID2

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.