Customer Experience Quality Assessor - Fully Remote

Join PharmaCentra, LLC as a Full Time Customer Experience Quality Assessor and play a crucial role in shaping our customer service excellence. This fully remote position allows you to showcase your problem-solving skills while ensuring top-notch customer experiences. As a key player in maintaining our customer-centric culture, you'll enjoy a dynamic work-from-home environment where your integrity and attention to detail will be highly valued.

Exciting challenges await you in this role, along with competitive pay. Don't miss this opportunity to make a real difference in customer satisfaction at PharmaCentra, LLC. You will receive great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Competitive Salary, Paid Time Off, Short-term Disability, Long-term Disability, DailyPay, Performance Incentives, 401(k) Safe Harbor Match, and company-provided equipment. Apply now and be part of a team that's committed to delivering exceptional customer service!

As a Quality Assessor at PharmaCentra, LLC, you will play a pivotal role in evaluating pre-recorded calls to uphold call compliance standards and enhance the quality of customer service interactions. With training on multiple client programs, you'll seamlessly transition between different programs daily, showcasing your versatility and adaptability. This role provides a unique chance to contribute to the development and implementation of a continuous improvement process focused on legal compliance, customer service excellence, and contact interaction quality.

Join us in this rewarding position where you can make a meaningful impact on our operations and customer satisfaction levels.

To excel as a Quality Assessor at PharmaCentra, LLC, candidates must possess strong customer service skills to ensure a positive customer experience. Attention to detail, along with exceptional listening skills, is crucial for evaluating calls accurately. Additionally, proficiency in writing with a focus on grammar and punctuation is essential for providing clear and concise feedback on quality assessments. Successful candidates will demonstrate the ability to multitask effectively, adapt to various client programs, and maintain a high level of accuracy and consistency in their evaluations.

If you are passionate about enhancing customer service quality and have the necessary software aptitude, this role may be the perfect fit for you.

Knowledge and skills required for the position are:

• Customer Service
• Attentive Listening
• Writing - Grammar & Punctuation

If you believe that this position matches your requirements, applying for it is a breeze. Best of luck!