Customer Service Representative

Overhead Door Company of Charlotte™, a DH Pace Company, Inc., is currently looking for a Customer Service Representative to join our team in Charlotte, NC. The ideal candidate must have a strong attention to detail, excellent communication skills, the ability to multi-task, and work efficiently in a fast-paced work environment. Job seekers with previous customer service, receptionist, retail, administrative assistant, and billing experience excel in this position.

JOB RESPONSIBILITIES:

• Triage incoming calls from customers that require service/sales. Work with the customer to understand their need and schedule the appropriate service.
• Promote all products, services, and quote accurate pricing when appropriate.
• Enter detailed information in the customer service ticket that allows the dispatcher to match the best qualified technician to the customer's need.
• Represent the company in a professional manner with good customer service and verbal communication skills.
• Performs other related administrative duties and responsibilities as assigned.

JOB REQUIREMENTS:

• Must have a high school diploma or equivalent.
• Experience in retail, customer service, administrative positions preferred.
• Must have good computer skills with working knowledge of Microsoft Office Word, Excel, and Outlook.
• Must have very good phone etiquette.
• Must have an outgoing personality and a natural affinity for taking care of customers.
• Must have good time management skills; have exceptional organizational skills and have the ability to multi-task.
• Must be a fast learner and able to work efficiently in a fast-paced work environment.
• Must have strong attention to detail and excellent communication skills.

Why DH Pace?

DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years! We have 50+ US offices in 24 states with 2023 company-wide sales of $1 billion.

Our benefit offerings include:

• Medical, dental, and vision options: Available on the 1st day of the month following your start date!
• Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year!
• Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
• Floating Holidays: Up to 2 floating holidays per year
• Competitive compensation: Including annual performance evaluations!
• 401k retirement plan: Including an employer match!
• Company paid: Life insurance, short-term disability, & long-term disability
• and more!

Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.

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