Service Leader - Restaurant Manager

The service leader’s main responsibility is to ensure that guests are having fun and an enjoyable dining experience by executing effective zone management and on-demand service. It is essential for this role to have excellent communication skills and build solid relationships with other managers, the dragonfly team, and guests.

The service leader must display outstanding hospitality. This role is personally responsible for facilitating on-demand service through the one-dine app and guest satisfaction by being able to anticipate all their needs.

Key Responsibilities:

• Work closely with the rest of the management team to ensure guests are having an excellent dining experience.
• Manage the dragonfly team on zone management and awareness throughout all shifts.
• Engage with guests and stay committed to having a dining room presence any time there are guests in the restaurant.
• Greet guests and ensure that they can navigate the one-dine application, with emphasis and understanding on how to order and pay using the app to achieve an enjoyable experience.
• Interact with guests throughout their meals to make sure they are satisfied and become loyal guests.
• Assist with hiring and training dragonfly team.
• Other duties as assigned.

Knowledge, Skills & Competencies Required:

• 1-3 years of restaurant experience.
• High school diploma or GED certificate.
• Excellent communication and people skills.
• Strong leadership skills.
• Flexible and adaptable to meet the needs of the team.
• Attention to detail and problem-solving skills.

Physical Skills Required:

• Able to tolerate long periods of time working on foot/standing up.
• Able to lift and move objects up to 50 pounds.