Banquet Manager

As a member of the North Point Management Team, the Banquet Manager works closely with the Sales Team to deliver the highest quality guest experience by ensuring proper execution of the Banquet Event Orders (BEO), anticipating guest needs, and leading the banquet team in meeting all safety and food preparation standards as well as the highest standard of hospitality.

Essential Functions:

• Understand Banquet Event Orders and staff appropriately to ensure safe, efficient event set up and breakdown.
• Oversee and may assist in set up and break down buffet or other special food service tables and equipment.
• Complete prep and side work efficiently so focused attention during the event can be given fully to guest care.
• Deliver and serve food and beverages, including, but not limited to, meals, condiments and accompaniments.
• Always ensure quality guest service and comfort at all times by monitoring the area continuously.
• Respond to guest requests in a friendly, timely and efficient manner.
• Attend to all needs of the guests during functions and function related duties.
• Assist fellow team members and other departments wherever necessary to maintain positive working relationships.
• Must be able to set tables to specifications, carry trays, and deliver excellent customer service.

Please note that this description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Qualifications and Skills:

• High School Diploma or Equivalent required.
• A degree in hospitality management, business administration, or a related field is preferred.
• Prior experience in banquet service or event management.
• Must be authorized to work in the United States.
• Leadership and team management skills.
• Organizational skills and attention to detail.
• Strong verbal and written communication skills.
• Problem solving.
• Interpersonal skills and strong customer service orientation.
• Ability to be flexible and adapt to changing circumstances.

Work Environment:

Semi-Professional work environment requiring uniform standard dress. May interact with guests, other co-workers, work collaboratively.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Ability to lift, carry and walk/stand for extended periods of time.

Core Competencies: All North Point Hospitality employees are expected to exhibit the following behaviors in performing their job duties:

▪ Professionalism

▪ Ability to delight guests by anticipating needs and responding in a friendly, helpful manner

▪ Consistently caring and respectful attitude toward internal and external customers

▪ Act as gracious host to all guests

Benefits:

• Employer subsidized medical insurance plans
• Vision & Dental
• Vacation / Holiday pay
• 401k and Roth Retirement Savings programs
• Employee Wellness Program
• Free access to financial education platform
• Employer-paid Accidental Death and Dismemberment Insurance
• Travel discounts on room rates and food/beverage purchases through the hotel brand
• Flexible Spending Account
• Group Life Insurance for spouse and/or children
• Critical Illness Coverage
• Short Term Disability Insurance

About North Point Hospitality Group:

Founded in 1978, North Point Hospitality is a multi-brand hotel development and management company based in Atlanta, GA. Our philosophy centers around developing upscale, brand-defining hotels in prime markets, partnering with industry leaders such as Hilton and Marriott. With a proven track record, North Point and its affiliate companies have developed 29 hotels from the ground up with a total investment over $540 million. The company currently owns and operates 8 hotels in the southeast, including 7 Hilton and Marriott brands. An additional 6 hotels are either under construction or in active development.