Customer Service Representative (Call Center)

What We Do

We are a team of home service experts who go the extra mile to ensure peak performance for your home’s plumbing, heating, and air conditioning, and electrical systems.

The Big Task

You will promote customer satisfaction by converting incoming customer calls into booked service appointments as well as making outbound calls to ensure our field personnel has a full schedule daily.  

Key Sub Tasks

• Learn the call script in order to sound professional and authentic when speaking with our customers.
• Participate in training so that you grow and develop as a professional.
• Maintain and update our customer database with complete and accurate information.
• Maintain communication with dispatch and your manager.
• Learn the business and learn how to prioritize the most urgent customer calls.
• Ensure a quality customer experience by relaying detailed and accurate information to the technicians in the field.  
• Record and report the service calls.
• Update customers throughout the day on the technician's progress.

Desired Skills and Experience

• One (1) year call center experience.
• Intermediate to advanced level computer knowledge together with Microsoft Office particularly Microsoft Outlook.
• Knowledge of phone dispatching systems.
• Knowledge of Service Titan is preferred, but not required.
• Bilingual candidates are preferred.

What We Offer

• Our top performers are among the highest paid in Mohave County.
• Company paid health and short-term disability
• Supplemental dental, vision, life insurance, and long-term disability
• 401k Plan with a company match
• Paid Time Off
• Company Paid Holidays
• Ongoing Training
  
• A family. This is last on the list because it’s most important. We care about our team, and expect you to bring that same caring when you join. We do a lot more than just work together. You’ll come to love our company outings, and you’ll build life-long friendships at Air Control Home Services.

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about our company by visiting aircontrolaz.com.

Equal Opportunity Employer/E-Verify Employer