Center Harbor Inn General Manager

Description:

We are excited to announce the opportunity for a dedicated hospitality professional to lead our team at the Center Harbor Inn as the General Manager. The successful candidate will be the driving force behind providing exceptional guest experiences and overseeing the seamless operation of our lakeside retreat. With a focus on excellence, innovation, and leadership, the General Manager will embody the spirit of our Inn, ensuring every visitor's stay is memorable and every team member feels valued. Join us in creating a welcoming, efficient, and thriving environment at the heart of Center Harbor.

Benefits:

Health, Life, Vision, and Dental Insurance

401k

Vacation

Holiday pay

Amenities Usage, including Fitness Center, Pool, and Golf Course.

- Oversee daily operations of the Center Harbor Inn, ensuring the delivery of exceptional guest services and adherence to quality standards.

- Develop and implement strategic plans to achieve financial goals, including budget management, revenue optimization, and cost control.

- Recruit, train, and manage staff, fostering a positive work environment and a culture of teamwork and exemplary customer service.

- Maintain high levels of guest satisfaction by monitoring feedback, addressing concerns promptly, and implementing improvements to services and facilities.

- Ensure compliance with all health and safety regulations and maintain the property in excellent condition through regular maintenance and inspections.

- Monitor market trends and competitors to identify opportunities for growth, innovation, or enhanced competitive positioning.

- Prepare regular reports on financial performance, occupancy rates, and guest satisfaction for the property owners or corporate management.

- Manage inventory and procurement of supplies, ensuring cost-effectiveness and quality.

- Handle escalated guest issues and crisis situations with professionalism

IND21

#ZR

Requirements:

- Preferred bachelor’s degree in hospitality, Business Administration, or a relevant field

- 3 - 5 years of experience in resort / retail management or a similar role in the hospitality industry

- Proven track record of managing a team successfully

- Strong understanding of financial management, including budgeting, forecasting, and P&L accountability

- Familiarity with industry standard software and reservation systems

- Exceptional leadership skills with the ability to motivate and manage staff effectively

- Excellent customer service skills and the ability to resolve issues promptly

- Strong organizational skills with the ability to juggle multiple priorities

- Knowledge of health and safety regulations specific to the hospitality industry

- Effective communication skills, both written and oral, with the ability to engage with guests, staff, and external stakeholders

- Flexibility to work a varied schedule, including weekends, holidays, and evenings as required by resort operations

- Capacity to work under pressure and handle stressful situations with composure

-Pay Range $60,000 - $70,000