Technical Support Engineer

Technical Support Engineer :
As a Technical Support Engineer, you will take your vast knowledge of Networking technologies and help our most elite customers troubleshoot, understand, and conquer their networking challenges. The ideal candidate is expected to have in depth Networking and Security expertise that will assist to support our customers, design, and implement best practices, knowledge base creation, and technical escalations.

Scope:

• Responsible for resolving customer technical issues and supporting the team and operation.
• Work closely with other support engineers, sales engineers, and customers to understand customer network configurations and problems that they may be facing or answering technical inquiries the products.
• Drive customer satisfaction by expediting the resolution of all service issues by conducting log analysis, reproduction work and engaging external and internal resources as required. Utilizing your communication and technological skills, including, but not limited to Technical Expertise, Applied Logic, as well as Time, Queue and Customer management.
• Work independently utilizing your skill set and knowledge to resolve complex queries while providing world class support to our customers.
• Troubleshoot, research and resolve issues, using labs, logs bundles and knowledge base, peer to peer collaboration and other tools you will learn in this role.

Requirements:

• 4-7 years experience working in a Support/Technical Assistance Center (TAC) team
• Linux troubleshooting skills such as log reading and performance testing highly desired.
• Hands on Experience in TCP/IP stack, QoS, L4-L7 proxy devices, HTTP, VoIP or applications like WAN optimization devices, server load balancers and/or caching devices preferred.
• Expertise in understanding different network topologies and configurations.
• Expertise in dynamic routing protocols such as BGP & OSPF.
• Debug / troubleshoot the customer’s environment, collect additional information about the problem and resolve network performance issues
• Experience with JSON, API, and MySQL are desirable.
• CCIE or equivalent certification will be an added advantage.

Note: Any pay ranges displayed are estimations.  Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description.  All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.

Founded in 1940, Yoh operates from 75 locations throughout North America and is headquartered in Philadelphia, PA. Yoh was the nation’s first technology staffing firm. As a business unit of Day & Zimmermann, Yoh has a flourishing global footprint, as our parent company operates from more than 150 worldwide locations.
Company Website: https://www.yoh.com/