Remote Customer Service Representative

Remote Customer Service Representative Job Description

Who we are:

Certified Languages International provides instant access to over-the-phone interpreters, allowing our clients to communicate with non-English speaking customers. We provide access to over 230 languages with quick connection to a professional interpreter on demand 24/7. By joining our team, you will provide a crucial and indispensable service in today’s global economy. You will be joining a recession-proof industry.

The Opportunity:

We are looking for energetic and committed Remote Inbound Customer Service Representatives to join our operations team. General duties for our Remote CSRs include

• Identifying and greeting our clients
• Gathering all required information for billing
• Assistance with 3rd party connection if needed
• Securing and then connecting the interpreter to our client’s conference
• No Sales

As CLI primarily deals with established business-to-business accounts, CSRs do not have to worry about upselling or difficult client disputes and can truly focus on providing the best customer service possible.

Our goal is that our CSRs would consistently exceed our customers’ expectations by fostering the following qualities: hospitality, problem-solving, active listening, consistency, accuracy, efficiency, and competency.

In a market that has become increasingly saturated with interactive voice response (IVR) technology, it is through human connection and reasoning that we will continue to set ourselves above and apart from our competitors.

Remote details:

• Open to eligible candidates in the Greater Knoxville, TN area
• Paid training for 8 hours a day for two weeks
• Must remain in your shift for the 90-day probationary period.

Compensation:

• 14.00 an hour
• Paid Medical, Dental, Vison
• 401k for full-time employees
• Paid Time Off starts to be earned from day 1

Requirements:

• Minimum one year of customer service experience with a previous employer and stable work history.
• 18 years of age or older with a high school diploma or GED.
• Ability to answer a high volume of inbound customer service calls with great attention to detail in a fast paced, multi-tasking environment.
• Ability to provide proof of internet connection speed at a minimum of 60 mbps download and 10 mbps upload.

Desired not required:

• College Education
• 1+ years Call Center experience

Cultural Fit:

It is essential that all candidates for our call center possess the following qualities:

• Friendliness – An ability to get along with and work well with team members from a broad range of cultural backgrounds and lifestyles.
• Coachability – Receptiveness to constructive feedback on performance
• Ability to embrace change – The ability to keep up with new information, adapt to new clients, and service their needs.
• Trustworthy – Ability to self-manage, good work ethic and integrity.

Available Shifts:

• 11:00 am - 3:00 pm CST M-F
• 12:00 pm - 4:00 pm CST M-F
• 11:00 am - 4:00 pm CST M-Th
• 12:00 pm - 5:00 pm CST M-TH

Additional information:

All applicants will be submitted to a criminal background check prior to hire.

If hired, you will need to complete the US Immigrations Customs and Enforcement I-9 document via remote process.

Full-time employees qualify for paid benefits after 30 days of employment.