Processing Associate

TEKsystems is hiring for a client onsite in Fairfield, IA! Apply today to learn more!

Description:

• Will start with indexing and assisting with processing brokerage paperwork. Will need to learn specific requirements for Pershing, Fidelity, and National. This is a very details oriented role.
• Will be assisting with opening new accounts, 401k adjustments, updating licensing, beneficiaries, investment, and retirement accounts.
• Will move into a customer service line of work around months into the role - must be comfortable with assisting with indexing, processing, and customer service lines of work!
• Must provide excellent customer service to internal and external customers
• Act as a primary contact for all operational activities related to departmental systems; including but not limited to troubleshooting issues, processing activations and deactivations; and providing information and reports related to departmental systems upon request
• Act as a primary contact for troubleshooting issues from rep-advisors and company associates, interfacing with the Information Systems department; and escalating issues in a timely manner to obtain resolutions as quickly as possible.
• Develop an understanding of other company technology systems that interface or could be used with or to troubleshoot inbound inquires related to departmental systems
• Capture essential data used for team metrics, accurately, and in a timely manner

Hours: Monday - Friday, first shift hours

Skills & Qualifications:

Previous experience with multiple computer systems and training in a fast paced work environment

Prefer financial services experience

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.