Director of Customer Relations

Large trucking company, is seeking a passionate and results-oriented Director of Customer Relations to lead our dedicated customer service team and spearhead initiatives that cultivate lasting customer loyalty.

In this critical role, you will:

Champion Customer Success: Develop and implement a comprehensive customer service strategy that prioritizes client needs and satisfaction. Oversee all aspects of the customer experience, from initial contact to ongoing support.
Lead a High-Performing Team: Build, mentor, and empower a customer service team focused on exceeding client expectations. Foster a positive and collaborative work environment that prioritizes open communication and continuous improvement.
Navigate Challenges, Deliver Solutions: Proactively identify and address customer concerns, working collaboratively with internal departments to develop timely and effective resolutions.
Data-Driven Decisions: Leverage data analytics and customer feedback to identify trends and opportunities to enhance the customer experience. Implement strategies to improve service efficiency and client retention.
Forge Strategic Partnerships: Foster strong relationships with key accounts and industry partners, ensuring clear communication and alignment with customer needs.
Stay Ahead of the Curve: Maintain a deep understanding of industry trends, regulations, and best practices in customer service and logistics.
Qualifications:

Bachelor's degree in Business Administration, Communications, or a related field.
Minimum of 7-10 years of experience in a leadership role within customer service, preferably in the transportation and logistics industry.
Proven track record of building and managing high-performing customer service teams.
Strong understanding of customer relationship management (CRM) principles and best practices.
Excellent communication, negotiation, and interpersonal skills with the ability to build trust with clients at all levels.
Demonstrated ability to analyze data and translate insights into actionable strategies.
A proactive and results-oriented approach with a passion for exceeding customer expectations.
Experience with transportation industry regulations and compliance a plus.
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AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.

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For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

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Founder and CEO, Janice Bryant Howroyd, is a North Carolina native who left her hometown in 1976 armed with $1500. Since then, she has dedicated her efforts to building an organization that is committed to keeping the humanity in Human Resources and Strategic, Inclusive Procurement.

Mrs. Howroyd’s commitment to excellence has grown ActOne Group to 33 countries, with over 17,000 clients and more than 2,800 employees. The largest woman-minority-owned workforce management company founded in the US, ActOne Group professionals bring expertise in delivering corporate HR initiatives to local and global markets.

Mrs. Howroyd was selected by former President Barack Obama to serve as a White House appointee and continues to serve under the current administration as an Ambassador of Energy. Mrs. Howroyd gives generously through funding and advocacy for STEM education, particularly for women and minorities.

Mrs. Howroyd leads her teams to build business success based on the ability to connect great companies with outstanding talent. Her passion for education, mentorship, and self-empowerment initiatives have earned her many professional and philanthropic recognitions. She is a sought–after speaker and media subject matter expert in her fields. Her book, The Art of Work: How to Make Work, Work for You, is available on Amazon.com.