Auto Service Advisors, $50,000 - $90,000+! - Full-time

7101 E. Washington Street Indianapolis, IN 46219

Excellent Training, Benefits & Career Growth!

is seeking a motivated and customer-oriented individual to join our team as a Service Advisor. This multifaceted role involves providing exceptional customer service, promoting our service offerings, and assisting customers in resolving inquiries and issues. The successful candidate will play a crucial role in maintaining positive customer relationships and driving revenue growth within our service department.

If you are a dedicated individual who excels in customer service, enjoys sales, and thrives in a dynamic environment, we encourage you to apply for this rewarding opportunity to contribute to our service department's success and customer satisfaction.

Key Responsibilities: 

1. Customer Service:

- Interact with customers in a friendly, professional, and empathetic manner, addressing their inquiries, concerns, and feedback.

- Provide accurate information about services, pricing, policies, and procedures to ensure customer satisfaction.

- Assist customers in scheduling service appointments and coordinating service requests.

- Proactively identify opportunities to enhance the customer experience and resolve any issues that arise.

2. Sales and Promotion:

- Actively promote and upsell service packages, maintenance plans, and relevant products to customers.

- Identify opportunities for cross-selling and upselling based on customer needs and preferences.

- Collaborate with the sales team to align service offerings with customer requirements, contributing to revenue growth.

3. Product Knowledge:

- Develop a deep understanding of our service offerings, including technical aspects, benefits, and value propositions.

- Stay up-to-date with industry trends, changes, and advancements to provide informed recommendations to customers.

4. Communication:

- Communicate effectively with customers through various channels, including phone, email, and in-person interactions.

- Keep customers informed about service progress, delays, and any changes to appointments.

5. Problem Resolution:

- Investigate and resolve customer complaints, escalating complex issues to the appropriate departments if necessary.

- Proactively identify potential service-related problems and address them promptly to prevent customer dissatisfaction.

6. Documentation and Reporting:

- Maintain accurate and organized records of customer interactions, inquiries, and service appointments.

- Generate regular reports on sales metrics, customer feedback, and service trends to inform decision-making.

Qualifications and Requirements:

- High school diploma or equivalent; associate's or bachelor's degree preferred.

- Proven experience in customer service and sales roles, preferably in a service department or related field.

- Excellent interpersonal and communication skills, both written and verbal.

- Strong problem-solving abilities and a solution-oriented mindset.

- Knowledge of CRM software and other relevant tools is a plus.

- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

- Adept at working independently as well as part of a team.

- Enthusiasm for learning about technical aspects of services and products.

- Flexibility in work schedule, including the ability to work evenings and weekends if required.

  Benefits:

- $50,000 - $90,000 includes competitive salary and commission structure

- Comprehensive training and ongoing professional development

- Opportunities for advancement within the service department and broader organization.

- Employee discounts on company products and services.

- Health, dental, vision and wellness benefits package.

-401(k) matching

-Paid time off

-Closed on Sunday

Rohrman Automotive Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.