Customer Service Associate

Responsibilities & Duties

• Receive estimate requests via phone, email, and fax. Engage with customers to ensure all required information is provided and expectations along with packaging needs are clearly understood.
• Generate and follow up on estimates.
• Receive purchase orders from customers and review all aspects of the order before sending order confirmation. Verify the order includes customer supplied art and/or in-house art request, tooling, pricing, lead time, good customer credit standing.
• Issue purchase orders for all ancillary items related to the client’s order. These may include tooling, in house art/design, and plates.
• Respond to customer email/phone inquiries throughout the day as well as respond to customer requests for order changes.
• Update customer on any issues related to their order.
• Follow up with house account order shipments to ensure customer satisfaction.
• Prepare and mail sample packets to existing customers and new prospects.
• Follow-up on sample packets.
• Prepare month end follow up reports for orders shipped and sample packets. Present this information at EOM meetings.
• Address customer questions/complaints and request samples from customer.
• Work with customer to arrive at a satisfactory resolution to any order concerns.
• Educate customers on new products and capabilities

Qualifications

• 2-3yrs customer service required
• Basic math and proof-reading skills
• Attention to detail
• Ability to problem solve and communicate clearly with production, sales, and graphics team
• Work well independently

Benefits

Medical Insurance

Vision Insurance

Dental Insurance

Life Insurance

Paid Time Off

Paid holidays

401k

Profit Sharing