Server

BASIC SUMMARY:

Provide an exceptional dining experience to members/guests by serving food and beverage items in a professional, friendly manner while following the proper rules of etiquette and the company’s high standards of customer service.

POSITION RESPONSIBILITIES:

• Cordially greet members/guests by name if known; distribute menus.
• Take beverage orders, provide orders to Bartender, and garnish drinks as appropriate.
• Display salesmanship and hospitality by having a full knowledge of menus and specials, including portion sizes, ingredients and cooking methods; answers questions, offers suggestions.
• Know the wine list and make recommendations for wine and food pairings when asked.
• Take menu orders, provide orders to kitchen, and inform kitchen staff of any special requests.
• Check back with members/guests during the meal to ensure satisfaction.
• Suggest and serve dessert, coffee and after-dinner drinks.
• Verify accuracy of all state and federal taxes, tips, and other charges on the check; presents check to members/guests.
• Handle all cash and credit cards as applicable. Assess charges to members’ accounts as applicable.
• Keep tables, dining room and service stations immaculate.
• Advise manager of any complaints as they occur.
• Perform cleanup and closing duties as assigned.
• Attend daily line-ups as requested.
• Follow daily cash drop procedures.
• Consistently comply with all federal, state, local and company laws, policies and procedures relating to the service of alcohol.
• Communicate and demonstrate company Hospitality Values to guests and staff at all times.

EDUCATION/EXPERIENCE/OTHER REQUIREMENTS:

• Any combination of education, training or experience that provides the required knowledge, skills, and abilities.
• Two-year previous experience in food industry preferred.
• High school diploma or equivalent required.
• Effectively present information in one-on-one and small group situations to guests, clients and other associates of the organization.
• Listen effectively; speak, read and write fluently in English.

• Responsible Vendor and Food Handler Certificates.

• Work well under pressure and handle difficult situations.
• Highly proficient at managing multiple tasks and prioritizing work.
• Committed to team work and able to work with little to no supervision.
• Exemplary customer service and hospitality skills.
• Strong communication and interpersonal skills.
• Ability to deal with guests in a professional manner with patience, tact and diplomacy.

PHYSICAL DEMANDS/ABILITY TO:

• Grasp, lift, carry or transport up to 50 lbs.
• Push/pull wheeled carts weighing up to 100 lbs.
• Stand and walk for length of scheduled shift.
• Reach with hands and arms, bend stoop, kneel, crouch or crawl.
• Perform duties of the job while exposed to sun and hot weather conditions for prolonged periods (up to 8 hours).
• Determine accuracy, neatness and thoroughness of the work assigned through visual acuity.
• Express and exchange ideas by means of the spoken word accurately, loudly and quickly.
• Perceive the nature of sounds at a normal speaking level and make fine discriminations in sound.
• Withstand a moderate noise level.