Residential Technician

Precision Door Service (an Award-Winning Garage Door Organization)

Career Opportunity for Residential Garage Door Technician

Do you have a passion to provide solutions?

Are you willing to upgrade your skills as a technician?

Are you looking to take your career to the next level?

***** Apply today for immediate job consideration! *****

Who are we?

At Precision Door Service we are committed to providing excellent service to our customers and our diverse workforce is the backbone of our operations. Precision Door Service provides residential and commercial garage door service. With over 100 locations, our professional and certified technicians repair over 1000 garage doors every day - nationwide. We also sell and install a wide selection of garage doors and garage door openers. We have been selected multiple years as Franchise Business Review Top 50 Franchises for Franchise Satisfaction. We ranked #13 in the top 20 new franchises by Entrepreneur® magazine. We also ranked #227 in Entrepreneur® magazine's Franchise 500. Multiple franchises with the Angie's List Super Service Award. Our business is operational 24/7, every day of the week.

Learn more about us - https://www.garagedoorssandiego.net/ 

What is the purpose of this Job?

The Residential Technician serves as the sales and service technician for residential garage doors, garage door openers, and related components.  The technician provides multiple alternative recommendations for repair and replacement of necessary parts for garage doors. He or she will sell appropriate services or replacement options.  The technician will interact with customers daily providing them with excellent customer service. Most residential service work is done on existing garage doors and opener systems. Work assignments are received from the call center or Customer Experience Specialist (CXS.) Any problems, questions, or issues will be referred to the Branch Manager for clarification or resolution. The Residential Garage Door Technician is the first line of support for customers and is expected to maintain a neat and clean appearance and to treat all customers with decency and respect.

Why join us?

Our Vision – To provide outstanding garage door repair service, complete customer satisfaction and a program that rewards excellence from our franchisees, technicians, and staff.

Our Mission – To establish Precision Door Service as the public standard and national household name in garage door repair service.

Our Values – Culture, Reliable People, Career Oriented, Industry Standard Training and Safety, Competitive Salaries & Benefits, Garage Door Leaders.

Job Responsibilities

• Repair garage door service upon request.
• Provide estimates for residential remodel and repair bid requests.
• Attending and participating in all required safety meetings and training sessions.
• Learning the basics of track alignment, track adjustment, adequate back hangs, operator arm, photo eye setting, and other door and operator repairs.
• Learning basic door and operator maintenance skills and reviewing new products when appropriate.
• Retaining an appropriate level of product knowledge for products offered.
• Ensure all scheduled work is performed to the customer’s satisfaction and resolve issues or problems.
• Reviewing Work Order/Invoice information for accuracy and completeness before departing the job.
• Collection of payment for services rendered at time of job completion.
• Promote Precision Door Service products and services wherever possible.
• Ensure truck is fueled, serviced, and ready for operation prior to beginning of workday.
• Ensure truck is restocked with appropriate service material daily.
• Assisting in unloading of trucks when needed.
• Maintain timecards for compensation through the company’s payroll software for accurate record keeping of time worked.
• Perform a variety of secondary support tasks as requested by the Branch Manager.

What will you need?

Minimum Qualifications –

• High school diploma or GED; supplemented by garage door experience, preferably in sales, installations, and repairs.
• Proven sales experience closing deals directly with customers, preferably in the garage door industry.
• Must possess a current valid driver’s license.
  
• Must have neat appearance.
• Kindly provide a comprehensive work history within your resume.
• May need to participate in a standard drug and alcohol screening Test.

Knowledge, Skills, and abilities

• Knowledge of materials, methods, and tools involved in the installation of garage doors, openers, and related components.
• Knowledge of principles and methods for showing, promoting, and selling products or services to include marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Ability to take accurate measurements and estimate needed materials.
• Ability to provide excellent customer service by assessing customer needs, meeting quality standards for service, and customer satisfaction.
• Ability to identify mechanical problems and review related information to develop and evaluate options and implement solutions.
• Ability to identify specific brands of doors, openers, keyless entry systems, and related components.
• Ability to close sales deals.
• Ability to establish and maintain effective and cooperative working relationships with those contacted in the course of the work.
• Ability to follow complex instructions and communicate effectively orally and in writing.
• Ability to organize work for timely completion.

Core Competencies –

• Customer-focused and Customer Service Orientation – Works with clients and customers to assess their needs, provides information or assistance, resolves their problems, or satisfies their expectations; knows about available products and services; is committed to providing quality products and services; honors all the franchise’s commitments to customers by providing helpful, courteous, accessible, responsive, and knowledgeable customer service.
• Effective Communications – Practices meaningful two-way communication by speaking clearly, paying close attention, and seeking to understand others, listening attentively, and clarifying information and attending to nonverbal cues and responding appropriately; influences and ensures support for proposed ideas.
• Service Focus and Teamwork – Values and delivers high quality, professional, responsive, and innovative service while cooperating with others to accomplish common goals; works with others within and across the company to achieve shared goals; treats others with dignity and respect and maintains a friendly demeanor; values the contributions of others.
• Interpersonal Skills – Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and
• different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
• Job Mastery and Continuous Learning – Takes steps to develop and maintain knowledge, skills, and expertise necessary to achieve positive results; participates fully in relevant training programs and actively pursues other opportunities to develop knowledge and skills.

Physical Requirements –

Depending on functional area of assignment, tasks involve the ability to perform medium to heavy work. As a technician, you must be able to lift up to 100lbs and carry for up to 50ft. Physical efforts usually involve lifting, carrying, pushing and/or pulling of objects and materials of weight (up to 100 pounds.) Jobs may involve some climbing (ladders), balancing, stooping, kneeling, crouching, crawling, walking, or standing. Tasks may involve extended periods of time sitting (driving to and from jobsites and the office.) Tasks require sound, visual, and depth perception. Tasks require oral communication ability.

Environmental Requirements –

Tasks are regularly performed inside and/or outside with potential for exposure to adverse conditions, such as dirt, dust, pollen, odors, fumes and/or poor ventilation, wetness, humidity, rain, temperature, and noise extremes, machinery and/or moving vehicles, vibrations, and electric currents.

Work Schedule - Must be available to work a minimum of one day on the weekend.

Benefits - 

• Medical, Dental & Vision Benefits
• 401k Plan
• Paid Time Off
• Referral program
• Employee discount
• Life Insurance
• Long Term Disability
  
• Employee Assistance Program
  

Compensation -Initial Training Pay of $18-$22/hour. The greater of 150% of minimum wage or commission base of 15%-19% of net sales plus additional 12% on self-generated sales.

** Our company's pay period is Sunday through Saturday, with WEEKLY payroll! That means payday is EVERY Friday!  **

Job descriptions can be tough to interpret. Even if you may not tick all the boxes, please explain your motivation for this position by sending an updated copy of your resume and cover letter to this email address - workwithus@mydoorteam.com. We strongly encourage you to apply if you feel like you are a great match for any open positions at Precision Door Service.