Veteran Case Manager/Healthcare Navigator

The Housing Navigator will lead efforts to identify, engage and gain access to local and regional housing resources for which SSVF participants are eligible. The Navigator will: foster working relationships with property management firms, property owners, housing services agencies, and housing advocacy organizations; identify and locate housing options suitable for households, as needed; develop strategies and systems to meet individual member housing needs; facilitate application processes, move-in activities, rental negotiations, and service referrals as required; connect with landlords and familiarize them with the SSVF program and community resources to assist in preventing and addressing tenant issues; create and maintain a housing database to support linkages to available housing; coordinate housing services in collaboration with the team; provide follow up services to ensure housing stability, and collect program data as required to assist with the completion and submission of required reports. Other duties are assigned as needed for the efficient operation of the Program. Must meet weekly, monthly, quarterly & yearly program goals as set by the Program Manager.

Qualifications and Position Requirements:

Must have a passion for working and connecting with veterans experiencing homelessness. Strong knowledge of homeless services and resources. Demonstrated ability and experience with Housing First. Must have excellent communication skills. Timeliness and attention to detail are essential. Must take the initiative; must think outside the box and at the same time be able to work as part of a team towards unit goals. Proficient in Microsoft Office products, including Outlook, Word, Excel, and PowerPoint. Be assertive, friendly, and willing to work flexible hours to meet objectives and goals.

Physical Requirements:

Will work in an office environment and travel to housing locations. May be required to work some evenings and an occasional weekend day. Must be able to operate standard office equipment. Valid Driver’s License required.

Physical Requirements/Working Conditions

Must be able to operate standard office equipment, including MS Office, and travel to other offices.

Education/Certification/Licensure

BA or BS degree in Social Work, Career Counseling, or other related fields (may be substituted for experience) preferred. Three or more years of experience working with priority populations.