Customer Service Representative

Contractor in Charge is calling all communication experts to apply to join our team as a full-time Customer Service Representative!

WHY YOU SHOULD JOIN OUR TEAM

We are a home services company with a flexible, positive work culture. We pay our full-time Customer Service Representatives a competitive pay range of $19-$22 per hour, depending on experience. Our team also enjoys paid training, a flexible work schedule, and a supportive team. Plus, we make it easy to apply for this entry-level job with our initial quick mobile-optimized application. If we have your attention, please continue reading!

ABOUT CONTRACTOR IN CHARGE

Our mission is to help small business owners in the home service trades to understand and know their financials and bookkeeping is being managed and maintained with the highest standards. Our staff has a high degree of experience in the electrical, plumbing, HVAC, and other home service industries--and offers their knowledge to help increase our client's understanding of their business performance. In the industry, we are known for our professionalism and knowledge of the scheduling software and accounting integrations. Our clients are good at what they do, knowing their trades inside and out--and, we let them focus on that by doing the rest for them!

Giving our clients this peace-of-mind requires that we have a skilled and reliable team of our own. In order to attract and retain the best, we offer competitive pay, flexible schedules, and remote work-from-home opportunities.

ARE YOU A GOOD FIT?

Ask yourself: Do you have excellent written and conversational communication skills as well as great reading comprehension? Are you a problem solver? Can you prioritize multiple tasks effectively? Are you trustworthy? If so, please consider applying for this full time, entry-level position today!

YOUR LIFE AS A CUSTOMER SERVICE REPRESENTATIVE

This entry-level job works a flexible schedule depending on business needs.

As a Customer Service Representative, you are essential to keeping our business running smoothly by providing efficient scheduling and customer care over the phone. Each day, you make the short commute to your work-from-home office and prepare to receive calls and dispatch our techs. When you receive a call, your friendly demeanor sets the tone for a positive interaction as you answer questions and schedule jobs.

During these calls, you ask basic questions to learn the client's needs so you can be sure to dispatch the right technician for the job. Always up to date, you accurately verify customer account information and maintain our customer database. You absolutely love having a work-from-home job while still getting to be a part of a supportive team!

WHAT WE NEED FROM YOU

• High school diploma or equivalent
• Basic computer literacy including experience with Microsoft Office
• Basic keyboarding skills (30+ WPM)

Any experience with ServiceTitan, FieldEdge, Housecall Pro, or other scheduling software would be a plus! HVAC, plumbing, or electrical home service customer service or dispatch experience would also be helpful but is not required. If you can meet these requirements and perform this entry-level job as described above, we would be happy to have you as a member of our team!