Licensed 4-40/2-20 Customer Service Representative

CUSTOMER SERVICE REPRESENTATIVE (LICENSE REQUIRED)

MUST HAVE an active 4-40 CSR license or 2-20 General Lines license

If you enjoy interacting with people, providing outstanding customer service and are looking for a rewarding career, or enjoy inside sales/telesales minus the call center environment, this may be the position you have been waiting for! Gulf Coast Affordable Insurance may be the right place for you! Our Customer Service Representatives are licensed insurance professionals who delight customers everyday by providing exceptional, personalized customer service.

Primary Job Duties/Responsibilities - Training Provided

• Answer and return inbound customer calls
  
• Process payments
  
• Handle underwriting requests in a timely manner
  
• Accurate documentation into Agency Management System
  
• Teamwork
  
• Quote and make appropriate changes to insurance policy coverage, drivers and policy level data
  
• Provide systems support to agents
  
• Demonstrate the ability to identify and resolve problems
  
• Recognize that every call presents the opportunity to retain good business by providing service to agents and policy holders on policy coverage for changes to existing lines or products
  
• Having the capacity, ability and desire to learn
  
• Math skills are a must
  
• Experience in MS Office
  

Qualifications:

Must have an active 4-40 CSR license or 2-20 General Lines license

• 2-5 years of relative insurance experience is preferred **COMMERCIAL experience would be EXTREMELY Beneficial**
  
• Well organized and self-motivated
  
• Must possess good phone etiquette skills
  
• Possess a positive attitude
  
• Demonstrated job stability
  
• Solid computer, grammar and multi-tasking skills
  
• Strong attention to detail, time management and decision-making skills
  
• Ability to handle heavy phone work and provide top-notch service
  
• High school diploma or equivalent
  
• Associates degree preferred or equivalent customer service experience
  

Job Type: Full-time

Benefits: (after a probation period)

• 401(k)
  
• Dental insurance
  
• Paid time off
  
• Vision insurance
  

Supplemental pay types:

• Bonus opportunities
  
• Commission pay
  

License/Certification:

• 4-40 or 2-20 license (Required)